Customer Care Representative
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Job Summary
Customer Care Representative (French) Remote for Mobile Services Project
Start: August 2026
Contract: Freelance cooperation agreement Remote: 100%
Languages: French (C2) and English (C1)
About TalentWorldGroup
TalentWorldGroup is a global multilingual contact center focused on remote work solutions and long-term collaboration. We promote flexibility professional growth and international teamwork.
Position Overview
We are currently hiring French-speaking Customer Care Representatives to support a mobile phone rental service provider in France.
In this role you will handle inbound customer interactions assisting users with inquiries related to their mobile phone rental services. You will provide clear professional and customer-focused support while ensuring a smooth and positive customer experience.
Responsibilities
Customer Support (Inbound)
- Handle inbound customer support calls
- Assist with inquiries related to mobile phone rentals and services
- Provide clear friendly and professional communication
- Resolve customer concerns efficiently
Operations & Documentation
- Accurately document customer interactions
- Follow internal processes and guidelines
- Ensure high-quality service standards
Profile
- C2 French and strong English (C1)
- Previous customer support experience
- Experience handling inbound calls
- Strong communication and problem-solving skills
- Comfortable working independently in a remote environment
Schedule
- Monday to Friday
- 4 hours per day
- Operating hours: 09:00 20:00 (CEST)
- Flexibility required within this timeframe
Compensation & Training
- 11/hour
- Training duration: 4 days
- Paid training
- Training start date: August 11 2026
Technical Requirements
- Stable wired internet connection (LAN required)
- Desktop or laptop (Windows 11 or macOS 14 minimum)
- Minimum 1.8 GHz processor 8 GB RAM 10 GB free disk space
- Wired USB headset
Why Join TalentWorldGroup
- Fully remote flexible setup
- Freelance cooperation agreement
- Long-term project potential
- Gamification program incentives
- Opportunity to work with international clients
- Structured onboarding and support
