CRM Domain Lead (Microsoft Dynamics 365)
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Job Summary
LAcoustics is the world leader in premium professional sound systems for live events. From world-class artists on tour to major music festivals in every genre to opening and closing ceremonies of planetary sporting events we are the trusted choice of event professionals who require extreme reliability and fidelity show after show.
Designed and manufactured in Europe and available in 80 countries globally L-Acoustics employs over 1300 people worldwide with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards which we continue to define and elevate.
Building onits strongglobalgrowthandincreasingoperationalcomplexityL-Acousticsisaccelerating itsdigitaltransformation tobetter support acustomer-centric anddata-drivenorganization.
WithinthisdynamictheIT & Digital divisionandspecifically theEnterprise Applications Servicesteamacts as astrategic enablerdelivering robustscalable andintegratedsolutions acrosstheGroups corebusinessdomains.
As part ofthis ambition the CRMecosystem plays acritical roleinconnecting teamsenhancingcustomerengagementand drivingcommercialperformanceglobally.
We are nowlooking for aglobalCRM Domain Lead (Microsoft Dynamics 365)totake fullownershipof thisdomain andelevate it to thenextlevel.
In this position youwill shape anddrive theCRM visionensuring strongalignment betweenbusinesspriorities digitalcapabilities andenterprisearchitecture.You will play a key role in structuring scaling andoptimizingourglobal CRMplatformdelivering aseamless andhigh-valueexperience forusers acrossregions.
Your role and responsibilities:
In this role yourmissionswill include:
CRM Strategy& Roadmap Ownership:
- Own the end-to-end management of the Microsoft Dynamics 365 CRM platformat a global level.
- Defineand drive a clearvalue-drivenroadmap aligned with business priorities andthe overallIT& Digital strategy.
- Ensure strong alignment with enterprise architecture data strategy andcoresystemslandscape.
- PositionCRM as a key enabler of customer-centricity and business performance.
Product &DeliveryLeadership:
- Act asCRMProduct Owner driving Agile practices across the domain.
- Own and prioritize the product backlog based on business value.
- Drivedeliveryexecution(sprintsreleases roadmap planningetc.)with internal teams andexternalpartners.
- Ensurehigh-quality scalable and maintainable solutions through strongdelivery standards.
Business Partnership &Adoption:
- Act asa trustedpartner to globalbusinessstakeholders(SalesCustomerSupportBusinessDevelopmentCommunicationsandEducation).
- Translateneedsintoefficient scalable and user-centricsolutions.
- Challenge andoptimizebusiness processes with avalue-drivenmindset.
- Driveuser adoptionengagementand satisfactionacross regions.
Transformation &Continuous Improvement:
- Lead CRM transformation initiatives to support evolving business needs.
- Drive continuous improvement of processes tools and ways of working.
- Maintain a continuous technology watch on Microsoft Dynamics 365 and Power Platform evolution as well as industry best practices.
- Fostera product mindset andfoster business autonomy via low-codesolutions.
GovernancePerformance&Operations:
- Defineand enforce CRMgovernance frameworks (data quality security user access standards etc.).
- Ensureplatformreliabilityscalabilityandperformancein collaboration with IT operations andothersupport teams.
- Monitor usage adoption and business KPIs.
- Driveplatformperformanceoptimization.
Your profile andskills:
Education & Experience:
- Masters degree in BusinessEngineeringInformation Systemsor equivalent.
- 5-8years of experiencein CRMenvironments ideally in international contexts.
- Proventrack recordin leading CRMinitiativesortransformationprograms.
- Experience in complex multi-entity or global organizations is a strong plus.
CRM & Technical Expertise:
- Strong functionalexpertisein Microsoft Dynamics 365 CRM (Sales MarketingandCustomer Service modules).
- Good understandingof CRMarchitectureintegrations and dataflows.
- Experiencewith Microsoft Power Platform (Power Apps Power Automate) is a plus.
Delivery & Methodologies:
- ExperienceworkinginAgile/product-orientedenvironments.
- Strongbacklog managementandpriorizationskills.
- Ability todrive projects with a hands-on andsolution-oriented approach.
Business &LeadershipSkills:
- Excellent communication and stakeholder management skills.
- Abilitytobridgebusinessand technology effectively.
- Strong ownership leadership and influencing capabilities.
- Strong ability to coordinate with external vendors/partners.
Language:
- Fluent in English (written and spoken) essential for a global role.
Location:91300 Massy France.
What we offer
At L-Acoustics newcomers are welcomed into a dynamic and inclusive environment that blends technological excellence with human-centered values. New team members benefit from the following:
Hybrid work policy with remote flexibility
Comprehensive health benefits to support you and your family.
Opportunities for internal mobility and career advancement
A collaborative international work environment driven by innovation.
Employee events and initiatives that foster community and creativity.
Access to the companys CSE (Comité Social et Économique) offering cultural leisure and social benefits.
A strong focus/emphasis on work-life balance
L-Acoustics supports personal/professional development diversity and community engagementensuring that every newcomer feels empowered to grow contribute and thrive from day one.
We recognize that talent is multifaceted. Our commitment to valuing each individual giving equal opportunities to all and building a team enriched by a variety of backgrounds and experiences. What matters most to us is your passion your expertise and your drive to grow. We believe in creating an environment where people can do their best work and thrive together. Even if this role isnt an exact match we encourage you to apply. Your unique perspective could be just what our team needs.
About Company
L-Acoustics sets the benchmark for the concert sound system and professional sound system innovations; redefining the future of audio.
