Corporate Travel Agent AmadeusSabre Paris

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan our mission is to make travel seamless and empowering so travelers can focus on being there not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Services team youll support our users travel needs directly. Youll take ownership of customer satisfaction by resolving issues communicating effectively and collaborating with internal teams to clear any obstacles for travellers all while delivering an exceptional customer experience. As our frontline youll provide valuable feedback to our product design and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations traveler experiences and product development directly. This is a hybrid role requiring a consistent onsite presence of three days per week at our Paris office.

What Youll Do:

• Provide top-tier travel support via chat calls and emails
• Maintain up-to-date knowledge on suppliers destinations and systems
• Quickly assess customer needs urgency and preferences
• Accurately handle hotel flight car and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly meeting SLA expectations
• Follow company and customer policies ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products suppliers and industry updates
• Stay current on travel industry best practices
• Maintain attendance complete assigned training and meet performance metrics

What Were Looking For:

• Experience: 3 years as a Travel Consultant covering air rail and hotel bookings; 3 years with GDS (Sabre Amadeus or Galileo)
• Language: Fluency in French and English (both languages are required)
• Customer Service: Background in contact center or customer-facing roles
• Tech Skills: Comfortable using tools like Gmail Zendesk Slack and Salesforce
• Availability: Flexible to work rotating shifts Monday to Friday between 7 AM and 7 PM
• Working Model: Hybrid (3 days in-office 2 days remote)
• Skills: Ability to multitask resolve urgent matters quickly and work independently to troubleshoot issues
• Attitude: Empathetic professional and excellent at communicating verbally and in writing

Note: Please submit your application in English