CDD sept à fev inclus Client Strategy Manager

Richemont one of the world leaders in the luxury sector has various Houses specializing in jewelry watches and high-end accessories.Each Maison proudly embodies a tradition of style quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time we are committed to innovating and designing new products in line with the values of our Houses through a process of permanent creativity.

Who is Richemont

Richemont owns some of the worlds leading luxury goods Maisons with particular strengths in jewellery fine watches and premium accessories. Each Maison represents a proud tradition of style quality and craftsmanship and Richemont seeks to pres

erve the heritage and identity of each of its Maisons. At the same time we are committed to innovation and designing new products which are in keeping with our Maisons values through a process of continuous creativity.

Whats the role

As a Client Strategy Manager your mission will be to (1) understand Maisons & Market key challenges (2) help Maisons set a clear vision and define their client strategy (3) formulate recommendations and translate them into feasible action plans (4) measure the impact and iterate on solutions provided if needed.

What You will do

Collaborate with Maisons to understand their strategic objectives business goals and Client needs. Focus will be given to HNWI / High end client engagement strategies. Summarize complex and varied information from numerous inputs into cohesive compelling stories thanks to presentations KPIs analysis and more. Focus will be given to compile information and insights about HNWI and their behaviors. Leverage design-driven model to bring ideas to life taking into consideration market understanding capabilities financial inputs & outputs feasibility etc. Lead workshops brainstorming sessions Create compelling visual representations including journey maps personas and prototypes to communicate design concepts and strategies effectively. Focus will be given to compile an internal publication on the HNWI / High end client engagement strategies. Collaborate closely with cross-functional teams including technology marketing and operations to ensure seamless implementation of design solutions Identify key best practices within Maisons and Industry to create awareness in the Richemont Client Community Provide strategic guidance and recommendations to Maisons based on Market best practices and emerging trends Set the appropriate KPIS and measurement protocols to follow through the impact of initiatives.

Interested This is what you will need to succeed!

As a Client Strategy Manager you possess a unique blend of client strategy and CX expertise.

This role requires the ability to interact with a large variety of stakeholders from front line staff to senior leadership.

This role demands a critical and strategic thinking fully aware of emerging trends in both business strategy and CX to ensure seamless integration of client strategies into broader business strategies.

Who you are

You are interested in our business. You are curious creative tech-savvy an active listener and well organized:

• University degree with outstanding academic record from university or business school
• Circa 3 years experience in Consulting ideally in a leading consulting firm complemented with circa 3 years experience with a Retail / CRM / High End experience within a luxury Maison
• Strong retail and CRM expertise
• Exceptional analytical design and problem-solving skills with the ability to exercise mature judgment
• Demonstrated ability building strong relationships and working within multi-disciplinary teams
• An experience and true passion for creating customer-centered experiences that delight end users and that solve business problems. Yet you stay pragmatic and solution oriented
• A sound understanding of technology and emerging trends
• Strong analytical skills to measure actions impact and iterate on solutions provided if needed
• Maintain excellent relationships internally and externally
• Fluent French and English is mandatory for this role

Who we are

You will be part of the Richemont Group Marketing Department working closely with all Richemont Maisons and corporate departments. You will be joining the Client Marketing practice that leads the Client centricity transformation.

You will integrate a dynamic multi-disciplinary forward thinking & experienced team blending activation Client & Sales Experience Marketing Science Data & AI etc.

This experience will provide you a great opportunity to deepen your knowledge of client data use cases & priorities within the luxury industry.

The position is based in Paris.

Short Term contract Starting date: September 2026

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