B2B Travel Agent

Top Talent Recruitment is working with a leading travel management corporate card and expense management company that is looking to recruit French speaking B2B Travel Agent to join their team in Paris.

Position: B2B Travel Agent

Location: Paris France

Work model: hybrid (4 days per month / 1 day per week in the office!)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide high-quality travel support to customers via chat phone and email
• Manage hotel flight rail and car bookings accurately and efficiently
• Analyse customer needs urgency and travel preferences to deliver suitable travel solutions
• Support users with self-service functionality on the clients platform and mobile application
• Maintain extensive supplier destination and travel system knowledge
• Handle complex itineraries ticketing reissues cancellations EMD/MCO issuance and PNR management
• Ensure compliance with company travel policies customer procedures and global travel regulations
• Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience
• Participate in team meetings product updates and supplier/travel industry training sessions
• Provide operational feedback to internal teams regarding customer experience and process improvements
• Maintain performance standards attendance SLA targets and operational KPIs within a fast-paced travel support environment.

REQUIREMENTS:

• Native/fluent in French both oral and written. Fluent in English (B2 or higher)
• Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment
• Previous experience with using Sabre Amadeus or Galileo GDS modules including ticketing reissues cancellations EMD/MCO issuance and PNR management
• Strong knowledge of complex itineraries air fares fare construction negotiated fares and route deals
• Experience with ARC and BSP market booking practices
• Understanding of travel industry regulations and global compliance requirements
• Experience with NDC low-cost carriers and third-party aggregators considered an advantage
• Strong customer service and communication abilities
• Ability to multitask and manage urgent travel-related requests effectively
• Comfortable working in fast-paced international travel support environment
• Working schedule: Monday to Sunday 07 AM - 10 PM rotating schedules.

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Generous medical plans dental and vision benefits with premiums
• Paid parental and bereavement leave
• Subsidized commuter benefits
• Mental health support
• Connectivity stipends
• And many others!