End User Experience Specialist

Whatever is built in this world should be something we can trust now and always. For us each dream of a new home every customers success and every solution the size of a city begins with people. A job well done is all about smart shared choices that are brought to life with our finest work and expertise. This is how we do more than just build well. We build lasting value and joy of achievement. Tomorrow well built is made together.

We are looking for a practical hands-on specialist who improves end-user experience through automation and continuous improvement in daily work. The role combines development on ServiceNow and related platforms with the use of AI and automation to simplify daily work and reduce manual effort. You are expected to develop your skills continuously and apply new technologies in practice.

What youll do:

• Configure and improve workflows forms and automations on ServiceNow and related ITSM platforms
• Build small-scale solutions such as scripts integrations and internal tools to identify and automate repetitive work and reduce manual effort 
• Work with business teams to understand end-user issues and translate them into practical system improvements 
• Enhance end-user experience across ServiceNow modules and beyond traditional ITSM tools (e.g. HR and Finance) not limited to IT 
• Implement and develop AI-driven support capabilities as part of everyday operations 
• Improve workflows and ways of working together with operations and development teams 
• Document solutions and identify improvement opportunities

What Helps You Succeed in This Role:

• Demonstrated ability to quickly learn and apply new technologies in practice 
• Proactive mindset in improving ways of working 
• Strong attention to detail and structured way of working 
• Interest in automation improving processes and simplifying work 
• Good understanding of end-user support and how it can be improved 
• Basic to intermediate coding skills (e.g. Python JavaScript) and willingness to develop them further 
• Ability to take ownership and deliver concrete improvements 
• Experience or interest in ITSM practices especially in applying AI and automation
• Strong communication skills in Finnish and English 

Preferred Qualifications:

• Experience with ServiceNow (e.g. workflows incidents automations) 
• Experience with scripting integrations or APIs 
• Familiarity with AI tools and their practical use in support or operations 
• Interest in operational efficiency 
• Hands-on experience in building and improving solutions used in daily operations 
• Continuous learning through practical work with modern tools and technologies 
• Opportunity to take responsibility and grow your technical capabilities 
• A role with visible impact on end-user experience and operational efficiency

How You Make an Impact at YIT 

• You understand customer needs and connect your daily work decisions and solutions to creating customer value.
• You take ownership of your work and deliver high-quality results.
• You proactively improve your areas of responsibility and ways of working. You learn from experience share your expertise openly and apply what you learn to improve both your own and the teams performance.
• You work openly with others and help create an environment where people feel valued helping build trust collaboration and psychological safety so that people can succeed together.

What we offer:

We want you to thrive in your work and grow as a professional. At YIT you can expect:

• Hands-on experience in building and improving solutions used in daily operations
• Continuous learning through practical work with modern tools and technologies
• Opportunity to take responsibility and grow your technical capabilities
• A role with visible impact on end-user experience and operational efficiency

Your Team

Join a team of warm passionate people who genuinely care about each other and the work we do. We believe in a supportive culture where ideas are heard learning never stops and growth happens fast. Whether youre just starting your career or looking to level up youll get mentorship real responsibility and the freedom to make an impact from day one.

We want to ensure that you succeed in your role from the very beginning. Clear expectations open communication and a structured onboarding process support your start. Your manager supports you in your day-to-day work from the start and regular discussions help you succeed in your role and integrate smoothly into your new position.

Tomorrow well built is made together apply now 

Submit your application by June 30 2026.

Please note: Interviews may begin before the application window closes so we encourage you to apply as soon as possible to ensure consideration.

YIT creates thriving living environments in Europe. We build homes for a good life spaces where people and businesses can thrive and infrastructure that supports the essential functions of society. We operate in seven countries and employ approximatelyour revenue was EUR 1.8 billion. YIT Corporations shares are listed on Nasdaq Helsinki.

Remote Work :

No

Employment Type :

Full-time