Commercial Operations Manager Nordics

The Commercial Operations Manager ensures operational excellence across the commercial organization by translating data into actionable insights optimizing demand planning and product availability and driving efficient cross-functional processes. The role enables informed business decisions regulatory compliance and seamless collaboration across Commercial Supply Chain Finance Market Access and Regulatory functions to maximize business performance and ensure continuous product availability for patients.

Key Responsibilities & Accountabilities

• Manage demand forecasting using sales market and customer data (SAP IQVIA) to improve forecast accuracy and product availability.
• Collaborate with Finance Supply Chain and regional teams to align IBP processes optimize stock levels and support supply allocation decisions.
• Monitor and mitigate out-of-stock (OOS) risks through safety stock reporting excess & obsolete tracking stock transfers and authority notifications.
• Analyze commercial market and inventory data to identify trends prepare reports and dashboards and provide actionable business insights.
• Ensure accurate product data submission to authorities and maintain regulatory reporting across the Nordics.
• Lead cross-functional projects and continuous improvement initiatives in Sales Operations Excellence.
• Act as the key liaison between Supply Chain Sales Finance Market Access and Regulatory to ensure alignment on products and operations.
• Lead and coordinate Nordic product meetings Country Reviews IBP participation and operational forums ensuring effective governance and follow-up.
• Oversee operational processes including invoicing contracts and business tools (e.g. Coupa SharePoint) to support efficient business operations.
• Manage product-related communications and administrative activities to ensure business continuity and operational effectiveness.

Qualifications :

Essential

• Bachelors or Masters degree (Business Supply Chain Life Sciences or equivalent)
• Fluent English; Nordic language(s) (e.g. Swedish) desirable.
• Proficiency in SAP IQVIA Microsoft Office Veeva Coupa TrackWise and GLAMS
• Experience in the pharmaceutical industry across commercial supply or regulatory functions
• Experience working with authorities and regulatory compliance processes
• Proven cross-functional collaboration experience
• Strong understanding of demand planning and sales operations
• Strong analytical and data-driven mindset
• Structured and detail-oriented approach
• Customer and service-oriented mindset
• Proactive problem-solving with a strong sense of ownership
• Strong collaboration and stakeholder management skills

Desirable

• Experience in an international/EMEA environment
• Expertise in ophthalmic products
• Ability to perform effectively under pressure

Ready to make a difference  

Apply today and help us shape the future of eye health. 

What we offer:

• Competitive Salary: A marketaligned base salary starting from EUR 55 546 EUR 76 376 depending on experience and location.

Additional Information :

Grow your career at Santen

A career at Santen is an opportunity to make a difference. Through our long-term vision outlined in Santen 2030 we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes education and treatment. At Santen we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.

The Santen Group is an Equal Opportunity Employer.  We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs role requirements and individual qualifications regardless of race color ethnicity national origin/ancestry religion sexual orientation gender gender identity/ expression age disability medical condition marital status veteran status or any other characteristic protected by law.

If you require any kind of accommodation during our recruitment process please let the recruiter from our team know.

Remote Work :

No

Employment Type :

Full-time