Customer Support Team Lead Jobs in Addis Ababa
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Team Lead-liway Program Readvertised
Snv
1. Lead Intervention Design and strategic planningGuide the development of market-based systemic interventions to ensure their efficiency and effectiveness in addressing system needs.Lead/co-lead the team members to design innovative solutions that align with project objectives.Ensure alignment of i...
Customer Support Team Lead
Wise
KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...