Dutch-speaking Customer Support Specialist

Are you a true people person who gets kicks out of solving problems? We are looking for customer support gurus to join our team in Malta.

About Play North

We are a diverse and fast-growing online casino operator active in regulated markets with offices based in Malta, Estonia and The Netherlands. You can now join our dynamic, capable and enthusiastic team.

We are the people behind the global casino brands Rocketcasino.com, Pikakasino.com, Kansino.nl and Kiirkasiino.ee. We are licensed and regulated by the Malta Gaming Authority, Kansspelautoriteit in The Netherlands and Maksu- ja Tolliamet in Estonia.

Due to the continued growth and success of our brands, we are now searching for more A-class talents to join our mission to build the next iGaming giant. Do you want to be part of creating RESPONSIBLE, SAFE and most of all FUN iGaming experiences for our customers?

We are now looking for DUTCH-SPEAKING CUSTOMER SUPPORT SPECIALISTS to join our professional yet easy-going customer support team.

Job Overview & Responsibilities:

• Providing fast, accurate, personal and polite advice and product knowledge to our customers via phone, e-mail and live chat.
• Keeping track of player accounts.
• Handling occasional supportive tasks from our other departments. This is a great opportunity to get to know the business from different angles and to grow professionally!
• Our specialists work 8-hour shifts including mornings, evenings, weekends and public holidays. Our support is open 24/7, but don t worry about night shifts - our owls already have them covered.

Who are we looking for:

• A native Dutch with a good knowledge of written and spoken English.
• A service-minded person willing to do his / her utmost to solve customers' queries effectively - while even enjoying the process.
• Solution-minded problem solver.
• A flexible team player who is able to work independently.
• Customer service experience is a plus, but you don t need experience in the gaming business. We provide full training for all our employees.

What we offer:

• Professional development including training and education assistance
• Hybrid working model
• Competitive salary based on experience and qualifications
• Relocation packages
• Brand new offices
• Private parking
• Office nibbles such as fresh fruit and healthy snacks
• Company events and social gatherings
• Health insurance
• Wellbeing and fitness allowance