11

Ticketing Jobs in Jordan

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11 Ticketing Jobs in Jordan


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Senior Reservation & Ticketing Agent

Qatar Airways - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Handle customer requirement/request professionally ensuring minimum complaints. Support travel agents with seat confirmation and arrange VIP bookings/ticket queries. Shows dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service (awareness of the policies and procedures for First Aid, Basic firefighting and Emergency evacuation). Arranges reservations and routings for passengers. Utilizing Amadeus system to make the bookings for passengers. Effectively communicating the fares, policies and procedures to passengers by providing accurate information. Issue tickets and quoting correct fares to passengers. Investigate complaints to define and correct weak areas. Prepare staff roster to ensure proper distribution of manpower. Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis. Less

Handle customer requirement/request professionally ensuring minimum complaints. Support travel agents with seat confirmation and arrange VIP bookings/ticket queries. Shows dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the More..

Support Engineer

Grafana Labs - Jordan (Remote)
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources) Utilizing SSO/SAML experience to help customers in securing their Grafana instances Evaluating errors or discrepancies within customer dashboard panels and determining root cause Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML) Troubleshooting connectivity to various data sources and plugins Opening Github issues and partnering with software developers in order to solve issues, address bug fixes, or report security vulnerabilities Assessing performance issues with queries, visualizations, and alerting (PromQL, LogQL) Manage customer cases by providing timely and accurate information via phone, video meetings, email, ticketing, and chat Less

Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources) Utilizing SSO/SAML experience to help customers in securing their Grafana instances Evaluating errors or discrepancies within customer dashboard panels and determining root cause Reviewing c More..

Linux Support Engineer, Emea

Canonical - Jordan (Remote)
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Investigate issues reported by customers by doing your own research and involving others across the organisation as necessary. Work to resolve complex customer problems related to Canonical’s wide variety of products including Ubuntu server, Ubuntu desktop, Ubuntu cloud images, Juju, MAAS, Snaps, Landscape, Canonical’s distributions of OpenStack and Kubernetes, and more. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Understanding Ubuntu development process to be able to set customer expectations correctly on timelines for a fix. Less

Investigate issues reported by customers by doing your own research and involving others across the organisation as necessary. Work to resolve complex customer problems related to Canonical’s wide variety of products including Ubuntu server, Ubuntu desktop, Ubuntu cloud images, Juju, MAAS, Snaps, Landscape, Canonical’s distributions More..

Airport Services Duty Supervisor

Qatar Airways - Amman - Jordan
0 - 4 years
JOD 123 - 123
Jordan / 0 - 4 / JOD 123 - 123

Facilitates ramp handling in liaison with all airport staff to expedite departures Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times Manage and train the ticketing team Less

Facilitates ramp handling in liaison with all airport staff to expedite departures Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case o More..

Customer Experience Officer

Abs - Amman - Jordan
Entry Levelyears
Not Disclosed
Jordan / Entry Level / Negotiable

Job Brief: Customer Experience Officer interacts with existing customers to provide information, resolves customers issues, identify new requirements, and sell new products or additional services for SAP. In addition to managing ticketing system, responding to customer queries, resolving complaints, and collaborating with internal departments to optimize customer services and ensure satisfaction for customers. Responsibilities:  Build excellent and sustainable relationships with customers through open and interactive communication on daily basis  Ensure explaining the better way for the customer to report his requests and inquiries through our supporting lines. Good communication with the client across all channels: Emails, phone calls, messages and ticketing portal. Understand the customer needs and requirement and help solving his requests accordingly with the concerned team.   Achieving the department quarterly target and increase the revenue by selling potential services and products to the existing customers. Arrange meeting with projects team members to hand over the account support after go-live stage. Conduct a periodic visits and calls with the clients to check their needs and ensure the satisfaction level. Monitor and manage open service calls and ticketing system to handle customer complaints and inquiries  Arrange for a daily meeting with team members to assign tickets for each department to provide appropriate solutions within the time limits. Follow up internally with the team about any late and delayed response on the tickets. Arrange for billing and cash collecting for services requested and ensure payments are received on time Prepare with the client for any upgrade plans , new releases, new features or any bug fixes with the IT deparmtent head and ensure the cusomter is infromed by Emails and phone calls for any changes needed. Ensure continuous learning concerning new service and products presented by SAP through reading manuals or documentations presented by SAP. Maintain a thorough knowledge of the organization and adheres to all organizational standards Responsible to keep the customer master data up to date with the mandetory information Academic requirements BSc in Business Administration/ Business Information Technology or any Information technology relevant field Skills Required: Business knowledge Problem solving Team work Communication and Negotiation skills Interpersonal skills and Multitasking Good Planner Customer support Listening and  Writing skills Proactive and Patience   Less

Job Brief: Customer Experience Officer interacts with existing customers to provide information, resolves customers issues, identify new requirements, and sell new products or additional services for SAP. In addition to managing ticketing system, responding to customer queries, resolving complaints, and collaborating with internal departments to op More..

Reception ,ticketing & Visitors Relations Officer

The Children's Museum Jordan - Amman - Jordan
0 - 4 years
Not Disclosed
Jordan / 0 - 4 / Do not disclose

To welcome visitors by greeting them in person or over the phone. To direct visitors by maintaining employee and department directories. To maintain customer services with guests. To maintain a safe and clean reception area by complying with relevant procedures, rules and regulations. To promote memberships, birthdays and events to visitors. To update visitors about daily programs and Museum’s operations. To act as the first point of contact for all members and prospective members. To assist in the creation and development of memberships by using marketing materials (e.g. letters, member welcome packs and brochures). To follow on the renewal process. To report member’s numbers and renewals on a monthly basis. Less

To welcome visitors by greeting them in person or over the phone. To direct visitors by maintaining employee and department directories. To maintain customer services with guests. To maintain a safe and clean reception area by complying with relevant procedures, rules and regulations. To promote memberships, birthdays and events to visitors. More..

It Technical Support

Jordan River Foundation - Amman - Jordan
3 - 0 years
JOD 6000 - 10000
Jordan / 3 - 0 / JOD 6000 - 10000

Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system. - Take ownership of users’ requests/issues and be proactive when dealing with these issues. Provide Tier 1 level technical support such as immediate diagnosis and workarounds for reported incidents. Log all actions and steps taken to respond to an incident or to complete a request. Assist in determining root causes and propose resolution for problems raised by reported incidents. Escalate to Tier 2 or Global User Support (GUS), supervisor when necessary and according to the identified priority level of the issue. * Assist in creating and maintaining comprehensive documentation and reference materials for planned and delivered ICT systems in the mission and update global user support of the planned changes in advance. Less

Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system. - Take ownership of users’ requests/i More..

Reservations & Ticketing Supervisor

Qatar Airways - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Handle customer requirements /cases professionally minimize customer waiting time. Support Travel Agents with seat confirmation and arrange VIP Bookings/ ticketing queries. Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis. Assist staff and customer to resolve difficult issues/ problems pertaining to Reservations and Ticketing on a daily basis. Encourage maximizing revenue for the Airline whenever possible. Input reservation request through telephone, arranges reservations and routing using timetables, airline manuals, reference guides, and tariff book. Maximize revenue, acting in the interest of the Company. Ensures proper issuance of ATB for all types of ticketing transactions to reduce debit notes. Less

Handle customer requirements /cases professionally minimize customer waiting time. Support Travel Agents with seat confirmation and arrange VIP Bookings/ ticketing queries. Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis. Assist staff and customer to resolve difficult More..

It Technical Support Tier 2

3 - 16 years
JOD 123 - 123
Jordan / 3 - 16 / JOD 123 - 123

Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system. Take ownership of users’ request/issues and be proactive when dealing with these issues. Provide Tier1 and Tier 2 level technical support such as immediate diagnosis and workarounds for reported incidents. Log all actions and steps taken to respond to an incident or to complete a request. Assist in determining root causes and propose resolution for problems raised by reported incidents. Escalate to Senior ICT Assistant and Global User Support (GUS), supervisor when necessary and according to the identified priority level of the issue. Less

Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system. Take ownership of users’ request/iss More..

It Technical Support Tier -1

2 - 16 years
JOD 123 - 123
Jordan / 2 - 16 / JOD 123 - 123

Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system. Take ownership of users’ requests/issues and be proactive when dealing with these issues. Provide Tier 1 level technical support such as immediate diagnosis and workarounds for reported incidents. Log all actions and steps taken to respond to an incident or to complete a request. Assist in determining root causes and propose resolution for problems raised by reported incidents. Escalate to Tier 2 or Global User Support (GUS), supervisor when necessary and according to the identified priority level of the issue. Assist in creating and maintaining comprehensive documentation and reference materials for planned and delivered ICT systems in the mission and update global user support Less

Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system. Take ownership of users’ requests More..

Sales Coordinator

Accor Hotels - Amman - Jordan
0 - 8 years
JOD 6000 - 10000
Jordan / 0 - 8 / JOD 6000 - 10000

Communicating with regional sales team for status of order and position of sales. Preparing monthly productivity reports with details taken from Opera. Preparing proposals, agreements, sales reports, presentations, purchase requests, expense reports and ticketing forms, and the daily & monthly attendance sheets under the supervision of the DOSM Coordinating with the Communication Managers at each hotel for the hotel public events (e.g. Travel Agents Egg Party), greetings cards, gifts and hampers. Maintaining a healthy relationship with customers in addition to coworkers Less

Communicating with regional sales team for status of order and position of sales. Preparing monthly productivity reports with details taken from Opera. Preparing proposals, agreements, sales reports, presentations, purchase requests, expense reports and ticketing forms, and the daily & monthly attendance sheets under the supervision of the DO More..

Information Communication Technology

Unicef - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Support the UNICEF Tablets project, coordination with staff in the field and following up with their requests using the Tablets Mobile Management Portal with visits to the camps and close coordination between different parties Support Teams Education Project, training facilitators and children on best use Assisting with troubleshooting computer hardware and software, support in Setting up computer workstations. Ad hoc end-user support via email, Teams, Ticketing system, phone, or in-person Other similar duties as assigned by Supervisor Less

Support the UNICEF Tablets project, coordination with staff in the field and following up with their requests using the Tablets Mobile Management Portal with visits to the camps and close coordination between different parties Support Teams Education Project, training facilitators and children on best use Assisting with troubleshooting computer More..

Ticketing Executive

Bc Travel - Amman - Jordan
0 - 3 years
JOD 123 - 123
Jordan / 0 - 3 / JOD 123 - 123

BC Travel is looking for a talented, pragmatic Ticketing Executive to join our team of travel professionals. Ideal candidate for this position must present: Pragmatism and ability to work under pressure Excellent command in both English [Writing, Speaking, Listening] Ability to communicate with local and international corporations Passion for travel and hospitality Less

BC Travel is looking for a talented, pragmatic Ticketing Executive to join our team of travel professionals. Ideal candidate for this position must present: Pragmatism and ability to work under pressure Excellent command in both English [Writing, Speaking, Listening] Ability to communicate with local and international corporations Passion f More..

Project Manager

Capella Solutions - Amman - Jordan
3 - 0 years
JOD 123 - 123
Jordan / 3 - 0 / JOD 123 - 123

.Execute formal project management methodology & SDLC procedures to create and manage detailed technical project timelines .Develop status reports, managescrum teams, review deliverables, manage ticketing and trackingofdevelopment work in MS environment, and project documentation .Oversee communication to internal team members, external resources, and business partners .Address project issues in a timely fashion and identify and mitigate risks .Build relationships with all stakeholders while navigating change request prioritization and negotiations Less

.Execute formal project management methodology & SDLC procedures to create and manage detailed technical project timelines .Develop status reports, managescrum teams, review deliverables, manage ticketing and trackingofdevelopment work in MS environment, and project documentation .Oversee communication to internal team members, external resou More..

Ticketing Intern

Bc Travel - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

BC Travel is looking for a motivated fresh graduate to intern in the Airline Ticketing department. Ideal candidate must be willing to learn and grow in a challenging industry and possess below qualifications: Minimum Qualifications: Bachelor's Degree in Tourism or relevant fields Excellent command in English (Other languages are preferred) General knowledge of Microsoft Office applications Less

BC Travel is looking for a motivated fresh graduate to intern in the Airline Ticketing department. Ideal candidate must be willing to learn and grow in a challenging industry and possess below qualifications: Minimum Qualifications: Bachelor's Degree in Tourism or relevant fields Excellent command in English (Other languages are preferre More..

Technical Support Specialist

Userpilot - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Excellent English (reading, writing, and speaking) is a must Ability to confidently provide technical support and assistance to tech-savvy customers regarding software issues Experience with troubleshooting, finding solutions and support customers Experience working with ticketing systems Ability to demonstrate critical thinking, technical problem-solving, and fast learning skills Attention to the details with great communication skills to interact professionally Less

Excellent English (reading, writing, and speaking) is a must Ability to confidently provide technical support and assistance to tech-savvy customers regarding software issues Experience with troubleshooting, finding solutions and support customers Experience working with ticketing systems Ability to demonstrate critical thinking, technical More..

Ticket Reservation

Confidential Company - Amman - Jordan
1 - 2 years
Not Disclosed
Jordan / 1 - 2 / Do not disclose

A (( Female)) ticketing staff required 1-2years experience Ability for working on GDS ( amadues , galileo ) Fluent english language 1)Arranges reservations and routing for passengers at request of Ticket Agent. 2)Examines passenger ticket or pass to direct passenger to specified area for loading. 3)Plans route and computes ticket cost, using schedules, rate books, and computer. Please share your CV: Less

A (( Female)) ticketing staff required 1-2years experience Ability for working on GDS ( amadues , galileo ) Fluent english language 1)Arranges reservations and routing for passengers at request of Ticket Agent. 2)Examines passenger ticket or pass to direct passenger to specified area for loading. 3)Plans route and computes ticket cost, u More..

Ticket Sellers

Confidential Company - Amman - Jordan
1 - 2 years
Not Disclosed
Jordan / 1 - 2 / Do not disclose

The Jordanian Bus Company announces its desire to appoint ticket sellers of both sexes: - Work place (Northern Complex / Tabarbour or Queen Alia International Airport). - Working with shifters. There is social security. There is extra work. Less

The Jordanian Bus Company announces its desire to appoint ticket sellers of both sexes: - Work place (Northern Complex / Tabarbour or Queen Alia International Airport). - Working with shifters. There is social security. There is extra work.

It Technical Support

3 - 0 years
JOD 6000 - 10000
Jordan / 3 - 0 / JOD 6000 - 10000

Creates and maintains all user accounts and access rights Receive and log problem calls or service requests with minimum delay Attempt to resolve as many problems calls or service requests on initial contact Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. Diagnose and resolve any hardware, software, or connectivity problem with minimum delay Log all actions including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc. using ticketing system Act as problem escalation point for IT Technical Support – Tier 1 staff Escalate problems/tasks to the appropriate parties in accordance with established IOM procedures Detect problem patterns and recommend solutions Less

Creates and maintains all user accounts and access rights Receive and log problem calls or service requests with minimum delay Attempt to resolve as many problems calls or service requests on initial contact Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software in More..

It Technical Support Tier-2

4 - 16 years
Not Disclosed
Jordan / 4 - 16 / Do not disclose

Creates and maintains all user accounts and access rights Receive and log problem calls or service requests with minimum delay Attempt to resolve as many problems calls or service requests on initial contact Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. Diagnose and resolve any hardware, software, or connectivity problem with minimum delay Log all actions including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc. using ticketing system Less

Creates and maintains all user accounts and access rights Receive and log problem calls or service requests with minimum delay Attempt to resolve as many problems calls or service requests on initial contact Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software install More..