109

Telecom Jobs in Jordan

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109 Telecom Jobs in Jordan


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Call Center Technical Agent

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services Providing assistance concerning billing and service terms and procedures to customers Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner. Conducting campaigns with various purposes such as research, customer satisfaction and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain. Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc. Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs. Performing other duties related to the job as assigned by the direct supervisor. Working Hours will be 6 to 8 hours / per day as a max. Less

Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services Providing assistance concerning billing and service terms and procedures to customers Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effectiv More..

Contract Management Advisor Team Member

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

▪ Providing legal input to the company’s negotiations with legal third parties such as legal and commercial entities regarding the company agreements and contracts to ensure compliance with Zain’s strategic goals and reviewing the company’s contracts and ensuring compliance with governmental laws and set terms and conditions. ▪ Providing counsel and legal advice to concerned departments on the laws and legislation associated with their work scope to increase the efficiency of proper decision-making. ▪ Studying and analyzing bids and proposals to ensure that binding agreements with customers, vendors, and employees are legal and compliant with the company’s policy. ▪ Identifying and assessing risks and opportunities that may require action in the future to reflect such matters while establishing contracts’ clauses. ▪ Following up on the company cases at the courts. Less

▪ Providing legal input to the company’s negotiations with legal third parties such as legal and commercial entities regarding the company agreements and contracts to ensure compliance with Zain’s strategic goals and reviewing the company’s contracts and ensuring compliance with governmental laws and set terms and conditions. ▪ P More..

Devops & Charging System Engineer Team Member

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Operate Charging System platforms including the Provisioning system, Voucher System, OCC…etc. Follow DevOps global standards and apply them to automate repetitive work processes. Monitor Charging System license/capacity and the associated platforms. Collaborate with the Marketing function to implement and deploy new changes related to Business configuration and to ensure the functionality of related operations. Handle systems operations and resolve any problems that may arise. Follow-up on customer’s problems and complaints. Handle any fraud-related issues or revenue assurance discrepancies and contribute to the fraud-prevention measures. Implement systems changes in the production environment in accordance with the change management process Monitor Charging Systems’ KPIs and report any anomalies. Less

Operate Charging System platforms including the Provisioning system, Voucher System, OCC…etc. Follow DevOps global standards and apply them to automate repetitive work processes. Monitor Charging System license/capacity and the associated platforms. Collaborate with the Marketing function to implement and deploy new changes related to B More..

Specialized Technician/ It

0 - 2 years
JOD 123 - 123
Jordan / 0 - 2 / JOD 123 - 123

Plan and provide network security to ensure that appropriate access control is used internally on the LAN/WLAN’s, and to prevent intrusions. Ensure updating and upgrading activities in order to ensure that all the users and their equipment’s on the network are standardized with respect to virus protection, software, hardware and network configuration. Execute security management protocols (backups, anti-malware updates and software patching; firewall protection; radio protection, etc.) in order to ensure an immediate operational recovery/continuity in case of emergency and data security & availability. Provide corrective and preventive maintenance activities (check-up, cleaning, etc.), managing and updating a small stock of spare parts and replacing obsolete materials, when necessary, of ICT environments, telecom and hardware equipment, according to MSF policies and procedures in place at any time. Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager. Less

Plan and provide network security to ensure that appropriate access control is used internally on the LAN/WLAN’s, and to prevent intrusions. Ensure updating and upgrading activities in order to ensure that all the users and their equipment’s on the network are standardized with respect to virus protection, software, hardware and netw More..

Growth Marketing Analyst

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Provide regular market research plans, actions, trends, and competitors activities as well as creating market reports and updating them regularly to provide insights on the market status and assist in the decision-making process. Gathering and analyzing data as well as creating reports and dashboards to present information and KPIs to optimize CVM activities and accelerate customers’ value. Use profiling of the customers and the data available for each customer to have geographic, demographic, psychographic and behavioral segmentation to better target them with any campaign (retention or up-selling cross- selling) accordingly. Ability to communicate complex data in a simple, actionable way Ability to visualize data in the most effective way possible for a given use-case Analytical and critical thinking skills Transferring data into a new format to make it more appropriate for analysis Creating new, experimental frameworks to collect data Building tools to automate data collection Searching through large data sets for usable information Less

Provide regular market research plans, actions, trends, and competitors activities as well as creating market reports and updating them regularly to provide insights on the market status and assist in the decision-making process. Gathering and analyzing data as well as creating reports and dashboards to present information and KPIs to optimize C More..

Data Acquisition Team Leader

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

▪ Planning, connecting, designing, scheduling, and deploying data warehouse systems on both RDBMS & big data environment. ▪ Handling business performance analysis and the supply of related market information to identify market trends and detect business problems, and ensuring it is delivered in an accurate and timely manner. ▪ Gathering and analyzing data in order to accelerate and improve decision making, optimize business processes and increase operational efficiency. ▪ Contributing to the administration and optimization of the Data warehouse systems to sustain high performance and availability as well as assisting in the process of acquiring knowledge of data sources used so as to improve processing operations conducted upon them. ▪ Leading the process of designing and developing (ETL) Jobs and procedures for data migration, Data Warehouse, and integration activities. Less

▪ Planning, connecting, designing, scheduling, and deploying data warehouse systems on both RDBMS & big data environment. ▪ Handling business performance analysis and the supply of related market information to identify market trends and detect business problems, and ensuring it is delivered in an accurate and timely manner. ▪ Gathering and a More..

Devops & Charging System Engineer Team Member

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Operate Charging System platforms including the Provisioning system, Voucher System, OCC…etc. Follow DevOps global standards and apply them to automate repetitive work processes. Monitor Charging System license/capacity and the associated platforms. Collaborate with the Marketing function to implement and deploy new changes related to Business configuration and to ensure the functionality of related operations. Handle systems operations and resolve any problems that may arise. Follow-up on customer’s problems and complaints. Handle any fraud-related issues or revenue assurance discrepancies and contribute to the fraud-prevention measures. Implement systems changes in the production environment in accordance with the change management process Monitor Charging Systems’ KPIs and report any anomalies. Less

Operate Charging System platforms including the Provisioning system, Voucher System, OCC…etc. Follow DevOps global standards and apply them to automate repetitive work processes. Monitor Charging System license/capacity and the associated platforms. Collaborate with the Marketing function to implement and deploy new changes related to B More..

Devops & Billing Systems Team Member

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Handling the Billing functions & work activities in line with the stated goals. Follow DevOps global standards and apply them to automate repetitive work processes. Monitor Billing System license/capacity and the associated platforms. Collaborate with the Marketing function to implement and deploy new changes related to Business configuration and to ensure functionality of related operations. Handle systems operations and resolve any problems that may arise. Less

Handling the Billing functions & work activities in line with the stated goals. Follow DevOps global standards and apply them to automate repetitive work processes. Monitor Billing System license/capacity and the associated platforms. Collaborate with the Marketing function to implement and deploy new changes related to Business configurat More..

Cvm Campaigns Management Team Member

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Monitor campaign performance on an ongoing basis and continuously optimize tactics to improve effectiveness in achieving the target. Work on campaign designs from ideation, planning, designing, execution and post-analysis perspectives on digital and traditional channels. Analyzing and evaluating customer usage behaviour patterns and insights regarding what drives more value and loyalty, with an objective to acquire, grow and retain more customers to enrich the commercial roadmap monthly. Work on multiple campaigns and real-time campaigns that align with Zain’s strategy by using traditional channels such as SMS, IVR, USSD, and more digitally enabled channels like app push notifications, dynamic landing pages, and emails through campaigns management systems. Work closely with the pricing team with needed information to build business cases for new or re-run CVM campaigns, which help track the incremental CVM revenues. Less

Monitor campaign performance on an ongoing basis and continuously optimize tactics to improve effectiveness in achieving the target. Work on campaign designs from ideation, planning, designing, execution and post-analysis perspectives on digital and traditional channels. Analyzing and evaluating customer usage behaviour patterns and insights re More..

Account Value Management - Avm Team Member

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Behavioral analysis of the accounts base to design and implement strategies and campaigns to promote upgrade behavior to increase ARPU, minimize any existing or possible future downgrade behavior, enhance accounts retention and reduce churn Design and implementation of cross-selling and up-selling campaigns to maximize the commercial value of the existing mass under corporate customer base and increasing the overall ARPA of accounts base. Continuous monitoring and tracking of any ongoing AVM activities to ensure the success of any conducted activities Preparation of post-launch analysis to generate better customer targeting and communication strategies Design and creation of reports concerning customer/ Accounts behavioral insights trends through the use of data analytics and surveys Less

Behavioral analysis of the accounts base to design and implement strategies and campaigns to promote upgrade behavior to increase ARPU, minimize any existing or possible future downgrade behavior, enhance accounts retention and reduce churn Design and implementation of cross-selling and up-selling campaigns to maximize the commercial value of th More..

Soc Supervisor

Umniah - Amman - Jordan
0 - 8 years
JOD 123 - 123
Jordan / 0 - 8 / JOD 123 - 123

Manage and guide the Security Operation Center team Assess, plan, and enact security measures to help protect the organization and external customers from security breaches and attacks on its computer networks and systems. Less

Manage and guide the Security Operation Center team Assess, plan, and enact security measures to help protect the organization and external customers from security breaches and attacks on its computer networks and systems.

Data Scientist

Orange Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

- Turning company data to information and knowledge by applying/using statistical techniques, Mathematics and Insight analysis on various data sources. - Define Data models for the use cases. - Pilot the development and reliability proofing of the models. - Develop and deliver the identified use cases (i.e. NBA/NBO, SMART Capex) by applying machine learning concepts. - Perform advanced machine learning / analysis using state-of-the-art methods. - Liaison with corporate and business units to build and animate strategic analysis studies, using internal/external data sources. - Develop and apply complex statistical models to discover hidden insights and reveal business value. - Perform advanced analysis of large datasets to find hidden patterns. - Work on data preparation and software development to allow models to be used by others. Less

- Turning company data to information and knowledge by applying/using statistical techniques, Mathematics and Insight analysis on various data sources. - Define Data models for the use cases. - Pilot the development and reliability proofing of the models. - Develop and deliver the identified use cases (i.e. NBA/NBO, SMART Capex) by applying mach More..

Backbone & Optical Network Team Member

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

▪ Commissioning deliverables after installation/ upgrade activities, through checking and inspecting equipment, devices, links, and all other network components in line with Zain’s policies and procedures; ensuring systems are running as planned, while reporting and contributing to applying needed modification. ▪ Contributing to configuration activities covering Optical Network’s equipment and devices to enhance network performance and minimize service degradation and outages. ▪ Supporting installation activities, carrying-out configuration and activations of solutions related to fiber technologies. ▪ Monitoring optical network traffic, handling traffic migration and traffic backhauling in an effective, and accurate manner; ensuring services are up and healthy after the activity is done, in addition to documenting and reporting related activities. ▪ Tracking and controlling progress of vendors/subcontractors, while providing assistant for them if needed, ensuring compliance with Service Level Agreements (SLAs). Less

▪ Commissioning deliverables after installation/ upgrade activities, through checking and inspecting equipment, devices, links, and all other network components in line with Zain’s policies and procedures; ensuring systems are running as planned, while reporting and contributing to applying needed modification. ▪ Contributing to configuratio More..

Backbone & Optical Network Team Member

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Commissioning deliverables after installation/ upgrade activities, through checking and inspecting equipment, devices, links, and all other network components in line with Zain’s policies and procedures; ensuring systems are running as planned, while reporting and contributing to applying needed modification. ▪ Contributing to configuration activities covering Optical Network’s equipment and devices to enhance network performance and minimize service degradation and outages. ▪ Supporting installation activities, carrying-out configuration and activations of solutions related to fiber technologies. ▪ Monitoring optical network traffic, handling traffic migration and traffic backhauling in an effective, and accurate manner; ensuring services are up and healthy after the activity is done, in addition to documenting and reporting related activities. Less

Commissioning deliverables after installation/ upgrade activities, through checking and inspecting equipment, devices, links, and all other network components in line with Zain’s policies and procedures; ensuring systems are running as planned, while reporting and contributing to applying needed modification. ▪ Contributing to configuration More..

Innovation & Growth Opportunities Manager

Orange Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Search, Collect, study, analyze and evaluate new innovation and growth opportunities markets and propose related strategy or projects to increase Orange Jordan new revenues. Do some market analysis and sizing for the potential new markets. Analyze financial and non-financial/operational results of the proposed opportunities/companies using available information and interviews with different teams and the management. Identify and understand key drivers for the business and potential deal breakers (financial and non-financial). Create business plans and manage financial assessments for each opportunity. Present innovation and growth business opportunity proposals to the top management for validation. Prepare needed files to OMEA and Group to gain their approvals for each step of the projects. Establish relations with potential partners to develop Orange Jordan business in the defined domains. Less

Search, Collect, study, analyze and evaluate new innovation and growth opportunities markets and propose related strategy or projects to increase Orange Jordan new revenues. Do some market analysis and sizing for the potential new markets. Analyze financial and non-financial/operational results of the proposed opportunities/companies using avai More..

Youth Unit Team Member

Umniah - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Provide feedback on products/ services. Create focus groups to help in creating new offers or services. Support in creating monthly KPI’s and achievements reports. Maintain databases for different youth activities: members profiles, training's, performance records, assessment activities and others. Be available to support other departments needs upon request, and as per coordination with team leader.\ Less

Provide feedback on products/ services. Create focus groups to help in creating new offers or services. Support in creating monthly KPI’s and achievements reports. Maintain databases for different youth activities: members profiles, training's, performance records, assessment activities and others. Be available to support other depa More..

Youth Unit Team Member

Umniah - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Provide feedback on products/ services. Create focus groups to help in creating new offers or services. Support in creating monthly KPI’s and achievements reports. Maintain databases for different youth activities: members profiles, training's, performance records, assessment activities and others. Be available to support other departments needs upon request, and as per coordination with team leader.\ Less

Provide feedback on products/ services. Create focus groups to help in creating new offers or services. Support in creating monthly KPI’s and achievements reports. Maintain databases for different youth activities: members profiles, training's, performance records, assessment activities and others. Be available to support other depa More..

Data Acquisition Team Leader

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

▪ Planning, connecting, designing, scheduling, and deploying data warehouse systems on both RDBMS & big data environment. ▪ Handling business performance analysis and the supply of related market information to identify market trends and detect business problems, and ensuring it is delivered in an accurate and timely manner. ▪ Gathering and analyzing data in order to accelerate and improve decision making, optimize business processes and increase operational efficiency. ▪ Contributing to the administration and optimization of the Data warehouse systems to sustain high performance and availability as well as assisting in the process of acquiring knowledge of data sources used so as to improve processing operations conducted upon them. ▪ Leading the process of designing and developing (ETL) Jobs and procedures for data migration, Data Warehouse, and integration activities. Less

▪ Planning, connecting, designing, scheduling, and deploying data warehouse systems on both RDBMS & big data environment. ▪ Handling business performance analysis and the supply of related market information to identify market trends and detect business problems, and ensuring it is delivered in an accurate and timely manner. ▪ Gathering and a More..

Unified Communications Supervisor

Crystel - Amman - Jordan
4 - 6 years
JOD 123 - 123
Jordan / 4 - 6 / JOD 123 - 123

Implementation, tuning, and support or equivalent experience with other vendor suites across the contact center product landscape including Call Routing, Voice Response, Call Recording, Speech Analytics, Workforce Management, and Outbound Dialer. Delivery of upgrades and enhancements as projects to existing unified communication platforms. Creation of user accounts and assignment of those accounts to various roles/queues within the Contact Center System. Effectively describing and explaining components of Contact Center Solution. Prepares the technical documentation for systems and telecommunication requisitions and performs the technical evaluations. Prepares specification of Telecom systems. Design and document call routing for contact center while planning and preparing flowcharts, documentation and visual aids to demonstrate call handling/flow. Provide 2ndlevel and advanced-level support requested from the IT and operational departments; investigate and troubleshoot telephony-related system hardware, software, and application issues. Support data center SIP and VOIP services and proactively monitor the health of all Telecom systems located at the data centers and take appropriate action when required. Perform risk analysis to identify vulnerability issues and remediating plans. Less

Implementation, tuning, and support or equivalent experience with other vendor suites across the contact center product landscape including Call Routing, Voice Response, Call Recording, Speech Analytics, Workforce Management, and Outbound Dialer. Delivery of upgrades and enhancements as projects to existing unified communication platforms. Crea More..

Backbone & Optical Network Team Member

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

▪ Commissioning deliverables after installation/ upgrade activities, through checking and inspecting equipment, devices, links, and all other network components in line with Zain’s policies and procedures; ensuring systems are running as planned, while reporting and contributing to applying needed modification. ▪ Contributing to configuration activities covering Optical Network’s equipment and devices to enhance network performance and minimize service degradation and outages. ▪ Supporting installation activities, carrying-out configuration and activations of solutions related to fiber technologies. ▪ Monitoring optical network traffic, handling traffic migration and traffic backhauling in an effective, and accurate manner; ensuring services are up and healthy after the activity is done, in addition to documenting and reporting related activities. Less

▪ Commissioning deliverables after installation/ upgrade activities, through checking and inspecting equipment, devices, links, and all other network components in line with Zain’s policies and procedures; ensuring systems are running as planned, while reporting and contributing to applying needed modification. ▪ Contributing to configuratio More..