Direct Support Professional Jobs in Jordan

Job Announcement: (IT Help Desk) A leading industrial company in Jordan is looking for an “IT Help Desk”, to perform the following tasks: 1.      Keeping computers and printers up and ready to use. 2.      Keeping CCTV cameras   working. 3.      Keeping attendance devices working without any problems. 4.      Solving end user problem. 5.       Installation and configure of computer hardware operating systems and applications 6.       Maintaining computer systems and networks 7.       Coordinate with our staff or clients through a series of actions to help set up systems or resolve issues 8.       Replace parts as required 9.       Work continuously on a task until completion (or referral to third parties, if appropriate) 10.   Priorities and manage many open cases at one time 11.   Rapidly establish a good working relationship with customers. 12.   Conduct electrical safety checks on computer equipment.   Qualifications: ·         BSc. In CS / MIS / software engineer ·         Fresh  - 2 years of experience in IT Support ·         Knowledgeable in troubleshooting and network problems, diagnosing and solving hardware or software faults Less

Work in a global application support team supporting products all over the world. Work closely with development team to provide detailed information for product improvement. Verify the quality of product; verify functionality and data output against requirements. Analyze user requirements and troubleshoot desktop, network & systems problems. Works under supervision and direction from more senior level roles Prioritize and manage several open issues at one time. Provide prompt and accurate feedback to customers. Build and maintain strong relationships with customers. Document processes and update knowledge base. Less

Create catchy and clear short-form headlines for our gaming audience (ads, video scripts, headlines, etc); Deliver engaging direct response across verticals including paid advertising Use your imagination and brainstorm ideas to increase brand awareness; Constantly grow and improve your skillset via various self-development tools and feedback sessions; Research, explore, and implement innovative copywriting practices. Delivering high-quality copy adapted in target language and ensuring that daily volume expectations are met Contributing to and suggesting long-term strategic content projects Contributing to live updates in respective languages of the brand tone of voice and strategic messaging that aligns with wider company goals Less

Work with the global team to provide application and infrastructure support for development and production environments - Manage thousands of Linux servers in a massive-scale multi-cloud environment - Partner with Development and Product teams to improve the reliability, performance, availability and security of the Coupa Cloud - Work with and develop automation and administration toolsets - Deploy product and infrastructure releases using established DevOps practices - Evaluate, implement and maintain performance and availability monitoring tools - Lead, coach and mentor junior members. Less

Communicate with customers, CSS engineers and appropriate subsidiary staff via electronic correspondence or telephone. Assist with onsite support regarding mission critical problems experienced with the supported technology & product within your team. Solve complex level of problems, involving broad product knowledge or functionality speciality redirected by CSS or escalated by EMEA subsidiary sites. Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical). Take an active role in challenging and suggesting enhancements on existing processes and workflow. Develop own technical & functional knowledge on products/technologies related to the team scope. Write technical articles in order to distribute technical information to all Customers, CSS engineering and subsidiary staff. Attend triage meetings with local CSS engineers to share knowledge and efficiently develop customer solutions. Develop and deliver internal CSS and customer technical trainings/workshops in speciality areas. Perform technical mentoring and assisting of CSS engineers and SMS&P to ensure the quality of support given. Less

Responsible for customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group or engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions) Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Less

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premises workloads Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization Develop deep relationships with key customer Software Engineering and IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates. Be the voice of the customer Apply technical knowledge, best practices and customer insights to remove blockers and orchestrate key resources to proactively support customer’s application modernization roadmap, infusion of key infrastructure, application development and DevOps technologies and to support application portfolio reliability, scalability, maintainability, performance and other quality attributes Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate Maintain architect level technical skills and knowledge of market trends and competitive insights; Be an Azure based solutions evangelist with customers, partners and external communities Less

Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group or engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions) Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Less

Responsible for customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group or engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience Provide ramp activities, knowledge sharing, technical coaching and mentoring Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions) Lead or participate in building communities with peer delivery roles; may be workload or specialty specific Less

Regularly meet with and support your assigned group of channel partners Prepare and track progress on strategic plans for key channel partners Produce accurate sales forecasts in conjunction with your partners Co-sell with partners on strategic deals Leading weekly reviews and monthly strategic meetings with top channel partners in your region Tracking and providing weekly sales support for key deals, ensuring successful closure Gaining a deep understanding of our products to inform and educate channel partners Recruiting and enabling new channel partners Less

Regularly meet with and support your assigned group of channel partners Prepare and track progress on strategic plans for key channel partners Produce accurate sales forecasts in conjunction with your partners Co-sell with partners on strategic deals Leading weekly reviews and monthly strategic meetings with top channel partners in your region Tracking and providing weekly sales support for key deals, ensuring successful closure Gaining a deep understanding of our products to inform and educate channel partners Recruiting and enabling new channel partners Less

Conducting customer demos, illustrating the interface and capabilities of Totogi’s solutions Interviewing customer SMEs to identify pain points, technical requirements, and proof points Developing Solution Scopes for the Professional Services team, mapping the customer’s requirements to Totogi’s product solutions Generate new business through individualized solution scopes showing how Totogi products meet customer requirements Less

Regularly meet with and support your assigned group of channel partners Prepare and track progress on strategic plans for key channel partners Produce accurate sales forecasts in conjunction with your partners Co-sell with partners on strategic deals Leading weekly reviews and monthly strategic meetings with top channel partners in your region Tracking and providing weekly sales support for key deals, ensuring successful closure Gaining a deep understanding of our products to inform and educate channel partners Recruiting and enabling new channel partners Less

Conducting customer demos, illustrating the interface and capabilities of Totogi’s solutions Interviewing customer SMEs to identify pain points, technical requirements, and proof points Developing Solution Scopes for the Professional Services team, mapping the customer’s requirements to Totogi’s product solutions Generate new business through individualized solution scopes showing how Totogi products meet customer requirements Less

Own the end-to-end product life cycle for mid to large-size projects, leading design, development, testing, and deployment efforts while providing operational excellence and support Develop scalable, robust, fault-tolerant software systems to support complex business-critical problems and requirements Lead, coordinate, and collaborate on multiple and complex cross-organizational technical initiatives Advance the team's design methodology and quality programming practices; guide and support junior team members to adapt standard methodologies Continually research and advocate for industry standards and best practices in development methodologies, techniques, and technologies Independently understand time constraints, cost constraints, and impact on other teams to reach sound resource and architectural trade-offs Anticipate and prevent problems and roadblocks before they occur, and present technical issues and their impact to leadership Less

We don't need you to be equally strong in all areas, but it is important that you be comfortable with your ability to do all these things, and if you are exceptionally good at some of them, we look forward to seeing you at your best. Write code - lots of it. Much of our code is in Java, but we use all kinds of languages and frameworks, and we welcome programmers of all backgrounds Work in an agile team and look for ways to continuously improve through asking for and providing feedback Analyze and resolve production support issues in cooperation with Operations team and other developers Ensure that all code that your team produces is rigorously tested in an automated fashion (we encourage TDD/BDD) Work closely with product owners to define roadmaps and backlogs Effectively communicate and collaborate across locations and time zones Less

Lead, grow, and develop an existing solid team through effective mentoring, hiring, coaching, succession planning, and retention strategies Lead the team to deliver on our strategy and architecture, while influencing the future direction You will manage and own the product development lifecycle to reduce time to market, improve product quality and ensure product success Champion engineering and operational excellence, establishing metrics, standards, and processes for regular assessment and improvement Support team members in their own areas of responsibility including but not limited to technology selection, contract definition, execution planning, and team management Build a positive work environment based on accountability and inclusiveness, in partnership with peers on the leadership team Build an excellent customer experience, setting a higher standard on functionality, usability, and simplicity Less

Review deliveries, escalations and define/lead action plans to promote improvements Ensure our customers get prompt answers to their service request Review team delivery and metrics and provide efficiencies Fine-tune our services processes Regularly monitoring and analyzing team metrics for areas of improvement and automation Manage continuous documentation of knowledge and training of resources Oversight and involvement in creating playbooks for standardized activities Coach ICs performing below the team metrics. Less

You will successfully conduct day-to-day work and tackle problems in your technical engineering area You will share domain and industry knowledge between multi-disciplinary teams You will serve as a guide and mentor to others engineers. We are an engineering organization of diverse experience levels You will extend outside of direct group and collaborate with peers across a senior level organization You will lead a community of practice and bring people together for shared progress You will report on status of difficult or high-level projects to local tech leadership via written or oral means; ensuring documentation is complete You will facilitate progress with different partners with wide-ranging perspectives to develop effective solutions to issues You will strive for optimum efficiency by applying systems thinking across boundaries and making recommendations about design, policies and processes You will take a whole systems approach to analyze issues and implement holistic solutions by ensuring that linkages between structure, people, process and technology are made Less

Review deliveries, escalations and define/lead action plans to promote improvements Ensure our customers get prompt answers to their service request Review team delivery and metrics and provide efficiencies Fine-tune our services processes Regularly monitoring and analyzing team metrics for areas of improvement and automation Manage continuous documentation of knowledge and training of resources Oversight and involvement in creating playbooks for standardized activities Coach ICs performing below the team metrics. Less