40

Agent Jobs in Jordan

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40 Agent Jobs in Jordan


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Senior Reservation & Ticketing Agent

Qatar Airways - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Handle customer requirement/request professionally ensuring minimum complaints. Support travel agents with seat confirmation and arrange VIP bookings/ticket queries. Shows dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service (awareness of the policies and procedures for First Aid, Basic firefighting and Emergency evacuation). Arranges reservations and routings for passengers. Utilizing Amadeus system to make the bookings for passengers. Effectively communicating the fares, policies and procedures to passengers by providing accurate information. Issue tickets and quoting correct fares to passengers. Investigate complaints to define and correct weak areas. Prepare staff roster to ensure proper distribution of manpower. Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis. Less

Handle customer requirement/request professionally ensuring minimum complaints. Support travel agents with seat confirmation and arrange VIP bookings/ticket queries. Shows dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the More..

Call Center Technical Agent

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services Providing assistance concerning billing and service terms and procedures to customers Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner. Conducting campaigns with various purposes such as research, customer satisfaction and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain. Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc. Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs. Performing other duties related to the job as assigned by the direct supervisor. Working Hours will be 6 to 8 hours / per day as a max. Less

Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services Providing assistance concerning billing and service terms and procedures to customers Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effectiv More..

Gateway Agent

Dhl Express - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

To monitor air and road operations to ensure schedules are adhered to within the AMMHUB. To action uplift requirements during the operation and change Aircraft/Truck allocations where considered required to ensure a timely and cost effective service. To monitor and track network data to ensure it is received in time for sort operation. Monitor and action network traces, queries and service incidents, local or international, to ensure smooth transition of materials. To monitor, update, compile and distribute daily NCG reports to submit an overall review of the previous 24 hours operation. Update HUB systems (SCL//IRS/CALMS/NMIV) to ensure all required transmissions are sent and received on time. Less

To monitor air and road operations to ensure schedules are adhered to within the AMMHUB. To action uplift requirements during the operation and change Aircraft/Truck allocations where considered required to ensure a timely and cost effective service. To monitor and track network data to ensure it is received in time for sort operation. Monitor More..

Customer Service Agent

Samedaycustom - Amman - Jordan
0 - 2 years
JOD 123 - 123
Jordan / 0 - 2 / JOD 123 - 123

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicate with current and potential clients via telephone, email, online chat, or social media. Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines. Address any questions or issues customers may have. Researching required information using available resources, keeping up to date on all products, and informing customers of new products. Enter and update customer information in the database. Take and process orders in an accurate manner. Keep records of calls and sales and note useful information. Always strive towards meeting a sales quota. Less

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicate with current and potential clients via telephone, email, online chat, or social media. Listen attentively to questions and concerns and respond promptly with a resolution according to company guide More..

Senior Support Engineer, Trilogy

Crossover For Work - Jordan (Remote)
0 - 2 years
JOD 123 - 123
Jordan / 0 - 2 / JOD 123 - 123

Review support agents’ work, then tap into your technical and customer service experience to generate insightful feedback. Expand your knowledge across an array of technologies. Our team supports over 100 unique enterprise software products, ranging from mobile app development platforms to digital marketing solutions. Coach a 10-agent team by reviewing their work and providing written, actionable feedback resulting in high first contact resolution. Less

Review support agents’ work, then tap into your technical and customer service experience to generate insightful feedback. Expand your knowledge across an array of technologies. Our team supports over 100 unique enterprise software products, ranging from mobile app development platforms to digital marketing solutions. Coach a 10-agent tea More..

Call Center Technical Agent

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services Providing assistance concerning billing and service terms and procedures to customers Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner. Conducting campaigns with various purposes such as research, customer satisfaction and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain. Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc. Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs. Less

Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services Providing assistance concerning billing and service terms and procedures to customers Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effectiv More..

Airport Services Agent

Qatar Airways - Amman - Jordan
0 - 2 years
JOD 123 - 123
Jordan / 0 - 2 / JOD 123 - 123

Delivering the highest level of Customer Service at all customer touch points Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge. Supervising service partners’ activities for the smooth acceptance of passengers. Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc Checking entry requirements (visas, residence permits) are met Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround Handling of company mail Performing pre- and post-flight administration duties Handling baggage claims Less

Delivering the highest level of Customer Service at all customer touch points Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge. Supervising service partners’ activities for the smooth acceptance of passengers. Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate More..

Welcome Desk Agent

W Hotels - Amman - Jordan
0 - 3 years
JOD 0 - 5000
Jordan / 0 - 3 / JOD 0 - 5000

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Less

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concer More..

Guest Relations Agent

W Hotels - Amman - Jordan
0 - 3 years
JOD 0 - 5000
Jordan / 0 - 3 / JOD 0 - 5000

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Less

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow u More..

Reservations Agent

W Hotels - Amman - Jordan
3 - 0 years
JOD 6000 - 10000
Jordan / 3 - 0 / JOD 6000 - 10000

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Less

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about prop More..

Senior Technical Support Engineer, Trilogy

Crossover For Work - Jordan (Remote)
0 - 2 years
JOD 123 - 123
Jordan / 0 - 2 / JOD 123 - 123

Review support agents’ work, then tap into your technical and customer service experience to generate insightful feedback. Expand your knowledge across an array of technologies. Our team supports over 100 unique enterprise software products, ranging from mobile app development platforms to digital marketing solutions. Coach a 10-agent team by reviewing their work and providing written, actionable feedback resulting in high first contact resolution. Less

Review support agents’ work, then tap into your technical and customer service experience to generate insightful feedback. Expand your knowledge across an array of technologies. Our team supports over 100 unique enterprise software products, ranging from mobile app development platforms to digital marketing solutions. Coach a 10-agent tea More..

Senior Support Engineer, Trilogy

Crossover For Work - Jordan (Remote)
0 - 2 years
JOD 123 - 123
Jordan / 0 - 2 / JOD 123 - 123

Review support agents’ work, then tap into your technical and customer service experience to generate insightful feedback. Expand your knowledge across an array of technologies. Our team supports over 100 unique enterprise software products, ranging from mobile app development platforms to digital marketing solutions. Coach a 10-agent team by reviewing their work and providing written, actionable feedback resulting in high first contact resolution. Less

Review support agents’ work, then tap into your technical and customer service experience to generate insightful feedback. Expand your knowledge across an array of technologies. Our team supports over 100 unique enterprise software products, ranging from mobile app development platforms to digital marketing solutions. Coach a 10-agent tea More..

Sales Agent Premium

Confidential - Amman - Jordan
0 - 0 years
JOD 300 - 500
Jordan / 0 - 0 / JOD 300 - 500

Job Description : As a sales agent, you are the front line in customer service. You are the person that they will depend on to fulfill requests and provide services that best meet their needs. To do this, you will take orders, offer services and provide support in person and via telephone or internet. You will also be responsible for maintaining client files, ensuring that returning customers are served to the best level possible. Responsibilities : 1. Research potential leads from business directories, web searches, or digital resources. 2. Contact potential customers through phone calls and emails. 3. Determine customer needs and offer product or service solutions and support. Qualification : 1. excellent oral and written communication skills. 2. superior interpersonal skills. Less

Job Description : As a sales agent, you are the front line in customer service. You are the person that they will depend on to fulfill requests and provide services that best meet their needs. To do this, you will take orders, offer services and provide support in person and via telephone or internet. You will also be responsible for maintaining cl More..

Welcome Desk Agent

W Hotels - Amman - Jordan
2 - 3 years
JOD 123 - 123
Jordan / 2 - 3 / JOD 123 - 123

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Less

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concer More..

Welcome Desk Agent

W Hotels - Amman - Jordan
2 - 3 years
JOD 123 - 123
Jordan / 2 - 3 / JOD 123 - 123

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Less

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concer More..

Agent Service Desk

Sita - Amman - Jordan
0 - 3 years
JOD 123 - 123
Jordan / 0 - 3 / JOD 123 - 123

Provide Service Operations support to external customers in accordance with the terms of the customer contract and SLAs. To ensure the correct functioning and maintenance of systems and products serviced by Service Operations Act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA. Less

Provide Service Operations support to external customers in accordance with the terms of the customer contract and SLAs. To ensure the correct functioning and maintenance of systems and products serviced by Service Operations Act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and More..

Call Center Technical Agent

Zain Jordan - Amman - Jordan
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services Providing assistance concerning billing and service terms and procedures to customers Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner. Conducting campaigns with various purposes such as research, customer satisfaction and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain. Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc. Less

Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services Providing assistance concerning billing and service terms and procedures to customers Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effectiv More..

Remote Work From Home Online Computer Part Time Da...

Not Specified
Not Disclosed
United States of America / Not Specified / Negotiable

Remote Work from Home Computer Data Entry Job - No Experience Needed. Earn an Income at Home Online - Working virtual with Such Online Companies as Amazon! Remote Part Time or Full Time Data Entry Computer Work, Customer Service, Online Administration & Focus Studies from Home.Enjoy working in your virtual, remote homeoffice and completing online assignments from your home computer.Welcome to Team Focus Direct. We offer you the opportunity to earn extra revenue at home (remotely) performing such duties as customer service, data entry & Administration. We design and implement market research tools such as online surveys and focus groups in order to collect valuable data for some of the largest companies in North America. Online quantitative research can be some of the most powerful and cost-effective research available to companies. Entire projects can be designed, managed and analyzed in-house ensuring maximum security and control. Our experience expands across industries and audiences including product launches, medical care, teen studies, government projects, city planning and much more.We are currently looking to expand our Market Research team. This is a great opportunity for everyday people to share their opinions about products, services and trends in today s market place and get paid for it while you work from your home office.We are looking for someone interested in work at home administration duties & data entry. In this role you will be responsible for successfully carrying out data entry and other administration and customer service tasks. Your main focus will be in our home email response department and you will be communicating with our clients on a daily basis.This is a very rewarding position you and will help shape the marketplace and influence new products coming to market. As a Team Member, you will be performing various jobs such as online data entry, performing email response, reviews, surveys, focus groups and other online assignments. The entire premise of our organization is based around the philosophy of hard work, fun, professionalism, enthusiasm, and team work. A professional, calm, positive, flexible and outgoing attitude is essential. We have both part time and full time work from home openings. You will need to be comfortable planning and scheduling your own hours. Jump on board with one of the most innovative companies out there today and work from the privacy of your home office. This is a Telecommuting Position working from home. Please see further details about this position below:ONLY APPLY AT:https://teamfocusdirect.com/job-259440265841-work-at-home-data-entry-agent-part-time-at-tfdCompensation:Hourly Work Paid Assignments $22.00 $28.00 /hr$75 $200 Per Focus Study Approximately 1 Hour$750 $950 In Depth, Multi-day StudySurveys: $2.50 $75.00 Per Survey You Complete OnlineJob Requirements:These are some of the duties you will be performing:* Reviewing products and services from home* Answering work emails in a timely manner* Giving feedback to top companies* Evaluate products and services and review through online written or verbal responses depending on the nature of the study.* Contribute to product or service evaluation via survey.* If participating in a focus group, follow preparation guidelines prior to study.Job Skills* Candidates will be expected to have at least an average computer level with an understanding of emailing, MS Office suite and internet searches for hourly paid assignments.*Demonstrate an ability to deal with change, make decisions and implement creative solutions when it comes to data entry tasks.* Familiar with internet and conducting search/research on the internet in a work from home environment.* Attention to detail and accuracy are essential* Ability to develop strong relationships with our clients* Always putting customer service first in your workYou will need the following to begin:* Home computer no older than 4 years old* High-speed internet connectionThis is an entry level position and no experience is required. You will receive any necessary training as you move forward with our company.ONLY APPLY AT:https://teamfocusdirect.com/job-259440265841-work-at-home-data-entry-agent-part-time-at-tfd Less

Remote Work from Home Computer Data Entry Job - No Experience Needed. Earn an Income at Home Online - Working virtual with Such Online Companies as Amazon! Remote Part Time or Full Time Data Entry Computer Work, Customer Service, Online Administration & Focus Studies from Home.Enjoy working in your virtual, remote homeoffice and completing onli More..

Customer Service Agent

Maids.cc - Jordan (Remote)
0 - 0 years
JOD 123 - 123
Jordan / 0 - 0 / JOD 123 - 123

Handle inbound, outbound calls and chats. Explain company services in a structured and professional way and provide guidance for potential and existing clients. Persuade potential customers to purchase services by demonstrating how the services meet their needs. Respond to customer questions, and resolve customer complaints by investigating problems and providing solutions. Follow up with customer payments and adjust financial records as needed. Less

Handle inbound, outbound calls and chats. Explain company services in a structured and professional way and provide guidance for potential and existing clients. Persuade potential customers to purchase services by demonstrating how the services meet their needs. Respond to customer questions, and resolve customer complaints by investigating pr More..

Supply Planning Lead

Azadea Group - Amman - Jordan
7 - 9 years
JOD 123 - 123
Jordan / 7 - 9 / JOD 123 - 123

Oversee and manage the shipments flow from the origin till the destination which covers supplier, freight forwarding, clearing agent, insurance company, transportation company and warehouse, Ensure that all transactions are recorded in a timely and accurate manner by controlling transactions according to stated procedures. Drive changes and continuous improvements in the supply planning department after identifying challenges and opportunities. Analyze/solve logistical issues, escalate the cases in due time, conduct feasibility studies, prepare supply chain simulation for new brands/products in order to develop the business. Benchmark, evaluate rates between different logistics providers, reduce costs when possible by managing allocated budget/expenditures, report variances and set a budget to guarantee effective cost management Less

Oversee and manage the shipments flow from the origin till the destination which covers supplier, freight forwarding, clearing agent, insurance company, transportation company and warehouse, Ensure that all transactions are recorded in a timely and accurate manner by controlling transactions according to stated procedures. Drive changes and cont More..