Service Advisor

Purely Automotive Recruitment offers an exciting opportunity for a Service Advisor to join our client and their teams based in Hanley. Our client is a successful family owned dealer group operating a number of automotive franchised businesses across Greater Manchester, Cheshire, Staffordshire and the West Midlands. On offer is a competitive salary, ongoing training and development, and great career progression opportunities within their dealer group.

Reporting to the Service Manager, the main objectives of the post are to:

. To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service

. To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity

. To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop

. Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles

. Provide and fully explain the detail within Vehicle Health Check reports to all customers within a timely manner

Requirements

Essential criteria for the position includes:

Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.

. An outstanding attitude and passion for customer service.

. Passion for automotive products and technology.

. Strong interpersonal and presentation skills.

. Ability to work autonomously.

. An enthusiastic, dynamic and team orientated personality.

. Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.

. Strong organisational and prioritisation skills.

. Team player that offers help and support to others.

. Thorough knowledge of computer applications (MS Office, Drive)

Benefits

This is an incredible opportunity to join a family-based business that offers both a competitive salary along with a fantastic brand and company culture. If you have the experience in a customer facing role, and youre looking for your next career move, then wed love to hear from you. Please follow the link to apply or contact Jason Shenton at Purely Automotive Recruitment for a confidential discussion.

Purely Automotive Recruitment Ltd is a dedicated Automotive talent resourcing service provider operating across the UK and Ireland.