25+

Aviation Jobs in Egypt

25+

Aviation Jobs in Egypt


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Sales Representative

1 - 3 years
EGP 4000 - 6000
Egypt / 1 - 3 / EGP 4000 - 6000

Aerosky Training And Consulting

Job Description Telesalesfortraining coursesand conducting market research to identify selling possibilities and evaluate customer needs. Actively seek out newsalesopportunities through cold calling, networking, and social media. Meeting customersface to face and explain the product professionally and answer all questions. Search for new customer and keep following up with old and current customers. Achieve monthly target with co-operate sales team. Participate on behalf of the company in exhibitions or conferences. Job Requirements Females only. Age is not more than 35. (Fresh graduates are welcome to apply ) All nationalities Very Presentable. Excellent Communication Skills. Previous experience in same field is preferred Good level of English language. Marketing background (Highly preferred). Less

Job Description Telesalesfortraining coursesand conducting market research to identify selling possibilities and evaluate customer needs. Actively seek out newsalesopportunities through cold calling, networking, and social media. Meeting customersface to face and explain the product professionally and answer all questions. Search for new cust More..


Sales Representative

1 - 3 years
EGP 4000 - 6000
Egypt / 1 - 3 / EGP 4000 - 6000

Aerosky Training And Consulting

Job Description Telesalesfortraining coursesand conducting market research to identify selling possibilities and evaluate customer needs. Actively seek out newsalesopportunities through cold calling, networking, and social media. Meeting customersface to face and explain the product professionally and answer all questions. Search for new customer and keep following up with old and current customers. Achieve monthly target with co-operate sales team. Participate on behalf of the company in exhibitions or conferences. Job Requirements Females only. Age is not more than 35. (Fresh graduates are welcome to apply ) All nationalities Very Presentable. Excellent Communication Skills. Previous experience in same field is preferred Good level of English language. Marketing background (Highly preferred). Less

Job Description Telesalesfortraining coursesand conducting market research to identify selling possibilities and evaluate customer needs. Actively seek out newsalesopportunities through cold calling, networking, and social media. Meeting customersface to face and explain the product professionally and answer all questions. Search for new cust More..


Outgoing Travel Consultant

2 - 3 years
EGP 4000 - 6000
Egypt / 2 - 3 / EGP 4000 - 6000

Galaxia Group

Job Description Communication with clients Sales Handling outgoing packages (accommodation, aviation , visa, tours... etc.) Contract Managing and Reservation issues Arranging Tailor Made/ Fixed Outbound Packages. Job Requirements 2 years minimum experience in outbound tourism Excellent communications skills Sales skills Customer service Good with numbers Easily and quickly identify and resolve problems. Ability to work under pressure Ability to negotiate with suppliers for best deals Excellent communication and presentation capabilities . GDS system knowledge is a plus Less

Job Description Communication with clients Sales Handling outgoing packages (accommodation, aviation , visa, tours... etc.) Contract Managing and Reservation issues Arranging Tailor Made/ Fixed Outbound Packages. Job Requirements 2 years minimum experience in outbound tourism Excellent communications skills Sales skills Customer serv More..


Customer Support Agent

2 - 4 years
EGP 4000 - 6000
Egypt / 2 - 4 / EGP 4000 - 6000

Air Arabia Pjsc

Job Requirements Qualifications High School/Diploma or equivalent; Bachelor's degree in Management is preferred. Capable of using technology systems and tools; proficient in Microsoft Office. Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). Experience 2+ years of related working experience in a similar role in sales/customer relations in any service industry, preferably in aviation; experience with low-cost airlines is a plus. Possesses effective communication skills that enable him/her to utilize in building sales and marketing techniques. Proven record in achieving sales and meeting targets. Cost-oriented, possesses effective persuasive, negotiation, and problem-solving skills. Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives thatsupportthe company’s objectives. Capable of understanding customers’ problems and directing them in the right channel. Ability to work for long hours and under pressure. Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints, and special requests. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Requirements Qualifications High School/Diploma or equivalent; Bachelor's degree in Management is preferred. Capable of using technology systems and tools; proficient in Microsoft Office. Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). Experience 2 More..


Call Center Agent

1 - 3 years
EGP 4000 - 6000
Egypt / 1 - 3 / EGP 4000 - 6000

Air Arabia Pjsc

Job Description Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly. As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken. Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales. Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively. Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved. Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance. Performs any additional responsibilities as advised by the Line Manager/Supervisor. Job Requirements Male Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). High School/Diploma or equivalent. Capable of using technology systems and tools such as Microsoft Office. No hearing or articulatory problems. No previous experience is required for this role; any experience would be treated as an advantage. Capability of understanding market trends and channeling them leading to effective customer care solutions Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques. Capable of understanding customers’ problems and direct them in the right channel. Ability to work for long hours and under pressure. Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Description Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complain More..


Team Leader

4 - 0 years
EGP 4000 - 6000
Egypt / 4 - 0 / EGP 4000 - 6000

Air Arabia Pjsc

Job Description Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices. Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherence, attendance, leave and overtime records. Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations; manages/handles traffic in customers’ inquiries and complaints raised from different channels such as: telephone calls. Ensures accurate information on products and services are communicated through the team; monitors performance in terms of sales and achieving revenue. Assists the Supervisor- Inbound/Manager in the daily operations by providing on “Floor” guidance, support, and monitoring to Call Center agents. Creates a challenging and motivational environment to reduce pressure and drive the assigned team achieve their individual/group targets. Monitors communication such as random calls, minimize errors and track operative performance thereby increasing sales. Manages individual’s/team’s performance assessment reports on weekly basis to highlight pitfalls, identify gaps and recommend best approaches and methodologies to be adopted to bridge those gaps. Partners with Supervisors/Manager to develop individual/group development plans to enhance the performance of the team, including: coaching, mentoring, counselling, training courses, etc. Conducts induction sessions, product knowledge and system trainings, as well as assessments for new joiners. Identifies trends in customer service; analyzes pitfalls and complaints; recommends improvements to enhance customers’ experience and implement best practices in services and operating procedures thus contributing to achieving/maintaining high quality in performance in workflow to increase sales. Ensures all Contact Center technical facilities, systems, tools and equipment (computers, telephones, headsets, etc.) are properly installed, and maintained in coordination with suppliers and IT division. Develops preventive maintenance programs and immediate technical support to all work stations when not fully operational. Performs any additional responsibilities as advised by the Line Manager/Supervisor. Job Requirements Bachelor degree in Management or equivalent. Capable of using technology systems and tools; proficient in Microsoft Office. Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). 4+ years of related working experience in a similar role, preferably in aviation; experience with low cost airline is a plus. Knowledge in Call/Contact Center technological systems and tools. Proven skills in analyzing data, identifying pitfalls and recommending effective solutions. Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests. Capable of understanding customers’ problems and direct them in the right channel. Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills. Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives. Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques. Ability to work for long working hours and under pressure. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Description Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices. Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherenc More..


Cabin Crew

0 - 3 years
EGP 4000 - 6000
Egypt / 0 - 3 / EGP 4000 - 6000

Air Arabia

Job Description Conduct: Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends “Briefing” to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc. Safety Measures: Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times. Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures). Administers first aid to passengers where necessary. Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly. Customer Service: Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft log book as per Air Arabia and GCAA/CAA adopted procedures. Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs. Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions. Contributes to maximizing on-board revenue and “Charity Cloud” program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets. Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her. Crosschecking and Reports: Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate. Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying. Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff. Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers. Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of ‘Cabin Supervisor’ when designated as such by the Captain. Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license. Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives. Job Requirements Fresh graduates are encouraged to apply for this role. Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value. Active cabin crew license is an advantage. Capable of working in shift pattern and for extended working hours. Shows high flexibility and adaptability to frequent changes and busy schedules. Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs. Less

Job Description Conduct: Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends “Briefing” to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc. Safety Measures: Instructs passengers on safety procedures to be followed ens More..


Call Center Agent

1 - 3 years
EGP 4000 - 6000
Egypt / 1 - 3 / EGP 4000 - 6000

Air Arabia

Job Description Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly. As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken. Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales. Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively. Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved. Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance. Performs any additional responsibilities as advised by the Line Manager/Supervisor. Job Requirements Good in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). High School/Diploma or equivalent. Capable of using technology systems and tools such as Microsoft Office. No hearing or articulatory problems. No previous experience is required for this role; any experience would be treated as an advantage. Capability of understanding market trends and channeling them leading to effective customer care solutions Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques. Capable of understanding customers’ problems and direct them in the right channel. Ability to work for long hours and under pressure. Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Description Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complain More..


Team Leader - Gocozmo

4 - 0 years
EGP 4000 - 6000
Egypt / 4 - 0 / EGP 4000 - 6000

Air Arabia

Job Description Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices. Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherence, attendance, leave and overtime records. Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations; manages/handles traffic in customers’ inquiries and complaints raised from different channels such as: telephone calls. Ensures accurate information on products and services are communicated through the team; monitors performance in terms of sales and achieving revenue. Assists the Supervisor- Inbound/Manager in the daily operations by providing on “Floor” guidance, support, and monitoring to Call Center agents. Creates a challenging and motivational environment to reduce pressure and drive the assigned team achieve their individual/group targets. Monitors communication such as random calls, minimize errors and track operative performance thereby increasing sales. Manages individual’s/team’s performance assessment reports on weekly basis to highlight pitfalls, identify gaps and recommend best approaches and methodologies to be adopted to bridge those gaps. Partners with Supervisors/Manager to develop individual/group development plans to enhance the performance of the team, including: coaching, mentoring, counselling, training courses, etc. Conducts induction sessions, product knowledge and system trainings, as well as assessments for new joiners. Identifies trends in customer service; analyzes pitfalls and complaints; recommends improvements to enhance customers’ experience and implement best practices in services and operating procedures thus contributing to achieving/maintaining high quality in performance in workflow to increase sales. Ensures all Contact Center technical facilities, systems, tools and equipment (computers, telephones, headsets, etc.) are properly installed, and maintained in coordination with suppliers and IT division. Develops preventive maintenance programs and immediate technical support to all work stations when not fully operational. Performs any additional responsibilities as advised by the Line Manager/Supervisor. Job Requirements Bachelor degree in Management or equivalent. Capable of using technology systems and tools; proficient in Microsoft Office. Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). 4+ years of related working experience in a similar role, preferably in aviation; experience with low cost airline is a plus. Knowledge in Call/Contact Center technological systems and tools. Proven skills in analyzing data, identifying pitfalls and recommending effective solutions. Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests. Capable of understanding customers’ problems and direct them in the right channel. Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills. Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives. Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques. Ability to work for long working hours and under pressure. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Description Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices. Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherenc More..


Accountant – General Accounts

1 - 3 years
EGP 4000 - 6000
Egypt / 1 - 3 / EGP 4000 - 6000

Air Arabia

Job Description Maintains accounting controls and financial security throughout all the transactions carried by auditing documents, adhering to the approved policies and procedures, and alerting the manager with any abnormalities or discrepancies noticed. Ensures the accuracy and correctness of all financial entries carried by him/her in the ERP in conformity with recognized financial dimensions. Documents financial transactions by entering account information. Handles all the fuel vendors’ invoices and queries timely and accurately; posts the invoices for approval in line with adopted procedures; interacts with users from other departments whenever necessary to resolve issues and obtain approvals and process timely payments without any delays. Executes all assigned accounts Debit Notes/Credit Notes ensuring timely and accurate posting to cost elements in ERP system. Monitors the flow of activities with outsource service providers and ensures all invoices are posted on timely basis and addresses issues if any for remedial actions.; maintains and communicates the procedural manual to the service providers. Ensures all the Bank Guarantees received from Suppliers are renewed as per agreed terms and timeframes in line with Company’s procedures. Reconciles financial discrepancies by collecting and analyzing accounts information for the general accounts such as suppliers on monthly basis including Supplier Balance Reconciliations. Reviews all fuel related cost accounts before monthly and annual closing by compiling all related information. Reviews non-technical costs areas and statements with respective departments with objectives for cost reduction; reviews actual expenditure to prepare budgets accordingly. Prepares special financial reports periodically such as the MIS Reports by collecting, analyzing, and summarizing account information and trends. Secures financial information by completing data base backups. Coordinates with external auditors on schedules to facilitate their audits and ensure smooth inspection as per instructed by his/her seniors. Maintains supplier confidence and protects operations by keeping financial information confidential. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications and establishing personal networks. Contributes to team effort by accomplishing related results as needed. Job Requirements 1-3 years of comprehensive working experience in corporate finance or accounting in any industry, preferably for a company operating on regional/multinational level. He/she must have worked in a mid-sized organization operating on a regional/multinational level, preferably in Airlines/Travel/Tourism industry; experience with low-cost airline would be an advantage. Sound knowledge in accounting cycle, process flow and procedures is a pre-requisite. Possesses comprehensive knowledge in accounting fundamentals and systems such as SFAS (Statements of Financial Accounting Concepts). Strong math and numerical reasoning ability and high accuracy are mandatory for this role. Familiar with formalities and pre-requisites associated with internal and external audits. Experienced in a computerized accounting environment is essential. Very good exposure on financial models and new technologies in the industry. Excellent financial, analytical and reporting skills. Capable of meeting deadlines without compromising quality of outcome. Proven skills in analyzing data, identifying irregularities and recommending corrective measures. High attention to details, confidentiality, and ability to adhere to procedures and set measures are a must. Cost-oriented, possesses effective negotiation and problem solving skills. Ability to use a balance of technical expertise, and interpersonal relations to interact with senior level stakeholders and external providers to support company’s objectives. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Description Maintains accounting controls and financial security throughout all the transactions carried by auditing documents, adhering to the approved policies and procedures, and alerting the manager with any abnormalities or discrepancies noticed. Ensures the accuracy and correctness of all financial entries carried by him/her in the ER More..


Outgoing Tour Operator / Product Specialist

3 - 4 years
EGP 4000 - 6000
Egypt / 3 - 4 / EGP 4000 - 6000

Safa International Travel

Job Description Design and plan travel packages, itineraries, activities. Dealing with suppliers, hotels, transportation. Develop travel destinations and fixing ready & tailor-made travel packages. Handling outgoing packages from A to Z Including accommodation, aviation, tours... etc. Manage and maintain vendor relationships for all product-related communication. Write and maintain the accuracy of products briefs for the content & marketing department. Monitor travel products sales and performance. Collaborate with the sourcing department for vendors, pricing, services, etc. Collaborate closely with content & marketing department for brochure, website, and collateral production; Support sales and FFT departments with the product related questions and queries Job Requirements Outgoing tour operator experience for at least 3 years. Experience in packages in Asia, Europe and USA is a Must. Online suppliers’ system experience is a plus. Excellent knowledge of traveling software (reservations systems). Very good in English. Advanced analytical skills. Males only. 30 years old max. Less

Job Description Design and plan travel packages, itineraries, activities. Dealing with suppliers, hotels, transportation. Develop travel destinations and fixing ready & tailor-made travel packages. Handling outgoing packages from A to Z Including accommodation, aviation, tours... etc. Manage and maintain vendor relationships for all prod More..



Raya Customer Experience

Job Description Leading, training and managing team leaders of the account and handling any issues that may arise. Achieving account objectives and goals while motivating account staff. Communicates client needs and demands to team leaders Forecasts and tracks account performance metrics Ensure the timely and successful delivery of service according to client needs and objectives  Set team leaders and account advisors monthly objectives Applies operational, qualitative and business analysis of account performance Conduct process improvement opportunity analysis on all assigned projects in order to improve the performance Translate the yearly clients feedback to actions aiming at improving the level of satisfaction of the client and meeting the communicated objectives Acts on negative feedback received from the QA department on the monthly end user satisfaction survey to ensure better results for the following month  Perform weekly on floor audit to ensure consistency in delivering the service to the end user across all advisors of the project Maintaining an updated practices of COPC approaches and standards and follow up on the implementation to meet the PST targets Follow up in daily basis the performance indicators and share the feedback to his team enclosed with the corrective and preventive actions recommended for enhancement and progress in all business platforms with solid acknowledgement regarding the team understanding and awareness towards all actions and implementation and oversee the fulfillment.  Align with other support functions and ensure that all business requirements are considered and contribute the HR team of performing the technical interviews to select the targeted criteria. Audit on teams actions, orders and procedures; frequently conduct skip level meetings to insure equal chances of support upon his assigned team members and encourage healthy environment which lead to better opportunity of achieving the targets and benchmarks. Supervise and direct operation team leaders and provide support - within the process frame - in the unusual case escalations if any and coach the team actions. Communicates with the client concerning the business reviews, operational results and participate in client’s meetings and align to the general strategies and actions aiming to improving the level of satisfaction of the client and meeting the set CSS benchmark.  Ensure the non-disclosure agreement is completely running with no fail Job Requirements At least 1 year of experience as an Account Manager in a french aviation call center account. Fluent in French (Speaking/Writing) & Very good in english. Excellent Team Management – Decision Making – Analytical Less

Job Description Leading, training and managing team leaders of the account and handling any issues that may arise. Achieving account objectives and goals while motivating account staff. Communicates client needs and demands to team leaders Forecasts and tracks account performance metrics Ensure the timely and successful delivery of service a More..


Uae Service Quality Officer - Fluent English & Ara...

2 - 3 years
EGP 4000 - 6000
Egypt / 2 - 3 / EGP 4000 - 6000

Air Arabia

Job Description Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment. Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities. Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales. Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to. Assists in Identifying areas for improvement; recommends development plans and training courses to the management and HR. Contributes in driving the contact center teams to achieve better results in sales and customer service through building a positive environment of trust and motivation as well as competition. Applies quality based incentive scheme to maximize productivity and drive the motives of the team. Job Requirements 2+ years of related working experience in similar role in service quality/quality assurance in any service industry, preferably in aviation; experience with low cost airline is a plus. Proven skills in enhancing performance, achieving targets and increasing sales. Capable of training and coaching individuals and groups on the best practices. Capable for contributing to and implementing function-related policies, procedures and action plans. Capable for analyzing data, identifying pitfalls and recommending cost-effective solutions. Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills. Employs a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives. Product knowledge: capability of understanding market trends and channelling them leading to effective customer care solutions. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Description Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment. Contributes in developing, implementing, an More..


Customer Support Agent

2 - 4 years
EGP 4000 - 6000
Egypt / 2 - 4 / EGP 4000 - 6000

Air Arabia

Job Description JobPurpose: To provide customers and Contact Center teams with neededsupportin terms of product and services knowledge, flight alerts and disruptions, sales, services, and operations across the entire network; monitor systems performance, identify and resolve problems,supportin executing action plans to increase sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures. CustomerSupport Acts as the first contact for customers concerning inquiries, information, modifications, cancellations, different types of requests, complaints, etc. to ensure customers’ satisfaction. Extends neededsupportin monitoring and improving the overall performance of the contact center teams to maximize sales, and enhance customers’ experience, and the company’s overall image Assesses customers’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases as per the company’s adopted policies and procedures.Follows up with customers and internal departments as necessary. Supports the Contact Center teams by responding to customer inquiries raised from different channels such as website, email, social media, online chat, and messaging applications. Provides accurate information about products and services including tickets, reservations, ancillaries, onboard products, and services. Executes and reflects new approaches and techniques in sales and customer service that serve to enhance productivity and quality of service, increase sales and promote business. Supports revenue-generating by capturing sales leads and converting them to reservations. Contributes to the achievement of team goals in sales and service level by assisting them to achieve set targets and by providing guidance and information on inquiries, modifications, cancellations, and customer complaints to ensure customers’ satisfaction. Develops/maintains effective and good relationships with other departments and stakeholders to ensure theirsupportwhen needed. Keeps abreast with market trends in sales and customer services; recommends implementations to improve performance and enhance customers’ experience. Flight Alerts Handles delayed flights in terms of connection inquiries, availability of alternate flights, and hotel accommodation for long transits. Coordinates with Operations/Dispatch on necessary changes and approvals. Resolves customer complaints received from the Customer Relations Management Section about over bookings, fraud bookings, flight delays, flight interlining, cancellations, misconnections, etc. ensuring proper solutions are applied as per adopted policies and procedures.Escalates complaints to respective departments for settlement as needed. Verifies the validity and nature of complaints; processes and follows up on cancellations, refund payments, and credit reimbursements in coordination with Finance Division ensuring corrective measures are processed and applied as per adopted policies and procedures. Employs negotiation skills to convince internal or external partners/passengers to accept changes on flight dates for planned alerts resulting from flight overbooking; freezes bookings in case of misconnections ensuring passengers are protected on alternative flights. Follows up on schedule changes and un-planned notifications to all stakeholders using SMS and email alerts; rectifies misconnections in case of cancellations, delays, and early departures by coordinating with the Operations/Transfer Desk. Handles all correspondences related to schedule changes and keeps the stakeholders (Catering Companies, GSA’s, Call CentreAgents, SalesSupport& Sales Office) informed. Communicates and shares the PNLs (Passengers Name List) and ADLs (Additional Name List) about all hubs in case of errors. Notifies Operations with Short Connections for early departures (less than 40 minutes) that do not appear on the DCS. Identifies the “No-Show Passengers” due to flight changes with respective airports; modifies bookings and processes refunds; handles the re-bookings of sick passengers/ mentally unstable/ family of deceased. Handles network re-bookings of all (DBP), denied-boarding passengers, caused by overbookings of flights. Responds to Visa Check Team/ Outstations emails and requests related to holding PNRs due to INAD cases resulting from visa issues, blacklisted, false visa, etc. Monitors SMS delivery system report; coordinates with ISAsupportand IT team to rectify any errors in the reservations system or PNR's and SMS delivery failure. Prepares function-related statistical and performance weekly/monthly reports such as DNBs (Denied Boarding Passengers due to overbooking), Insurance Refunds, and SMS/Email sent Notifications. Job Requirements Qualifications High School/Diploma or equivalent; Bachelor's degree in Management is preferred. Capable of using technology systems and tools; proficient in Microsoft Office. Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only). Experience 2+ years of related working experience in a similar role in sales/customer relations in any service industry, preferably in aviation; experience with low-cost airlines is a plus. Possesses effective communication skills that enable him/her to utilize in building sales and marketing techniques. Proven record in achieving sales and meeting targets. Cost-oriented, possesses effective persuasive, negotiation, and problem-solving skills. Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives thatsupportthe company’s objectives. Capable of understanding customers’ problems and directing them in the right channel. Ability to work for long hours and under pressure. Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints, and special requests. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Key Performance Indicators Average time for closure of customer inquiries via emails, website, email, social media, online chat. Customer Satisfaction level via Surveys( Vs. targets) % Reduction in customer complaints % Adherence to Policies, Procedures, and Processes including re-booking. misconnections,INAD, DNB, etc. (covers quality and timeliness of alerts and notifications; no omissions) Accuracy of information provided to the team & agencies about product and services Quality of changes/improvements to current customer service techniques and processes Vs. best practices (through research of market trends) and business needs % adherence to Contact Center policies, procedures, and processes Less

Job Description JobPurpose: To provide customers and Contact Center teams with neededsupportin terms of product and services knowledge, flight alerts and disruptions, sales, services, and operations across the entire network; monitor systems performance, identify and resolve problems,supportin executing action plans to increase sales and enhance More..


Aviation Ticketing Agent

0 - 6 years
EGP 4000 - 6000
Egypt / 0 - 6 / EGP 4000 - 6000

Menatours

Job Description Issue – Reissue – Change - Refund airline tickets. Plan and sell transportation, accommodations, insurance, and other travel services Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs, and accommodations Use promotional techniques and prepare promotional materials to sell itinerary tour packages Deal with occurring travel problems, complaints, or refunds Enter data into our software and maintain client files Maintain statistical and financial records Meet profit and sales targets Job Requirements Amadeus system and IATA regulations knowledge. Less

Job Description Issue – Reissue – Change - Refund airline tickets. Plan and sell transportation, accommodations, insurance, and other travel services Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs, and accommodations Use promotional techniques a More..


Outgoing Travel Consultant

2 - 3 years
EGP 4000 - 6000
Egypt / 2 - 3 / EGP 4000 - 6000

Galaxia Group

Job Description Communication with clients Sales Handling outgoing packages (accommodation, aviation , visa, tours... etc.) Contract Managing and Reservation issues Arranging Tailor Made/ Fixed Outbound Packages. Job Requirements 2 years minimum experience in outbound tourism Excellent communications skills Sales skills Customer service Good with numbers Easily and quickly identify and resolve problems. Ability to work under pressure Ability to negotiate with suppliers for best deals Excellent communication and presentation capabilities . Less

Job Description Communication with clients Sales Handling outgoing packages (accommodation, aviation , visa, tours... etc.) Contract Managing and Reservation issues Arranging Tailor Made/ Fixed Outbound Packages. Job Requirements 2 years minimum experience in outbound tourism Excellent communications skills Sales skills Customer serv More..


Outgoing Manager

8 - 9 years
EGP 4000 - 6000
Egypt / 8 - 9 / EGP 4000 - 6000

Galaxia Group

Job Description Communication with clients Sales Handling outgoing packages (accommodation, aviation , visa, tours... etc.) Contract Managing and Reservation issues Develop Internal and External tours. Arranging Tailor Made/ Fixed Outbound Packages. Manage relationship with suppliers Participate in Planning and launching different products Job Requirements 8 years minimum experience in outbound tourism Excellent communications skills Sales skills Customer service Good with numbers Excellent Knowledge of Key Suppliers worldwide (Travel agents/Hotels/Booking systems) Easily and quickly identify and resolve problems. Ability to work under pressure Ability to negotiate with suppliers for best deals Excellent communication and presentation capabilities Less

Job Description Communication with clients Sales Handling outgoing packages (accommodation, aviation , visa, tours... etc.) Contract Managing and Reservation issues Develop Internal and External tours. Arranging Tailor Made/ Fixed Outbound Packages. Manage relationship with suppliers Participate in Planning and launching different product More..


Sales Account Manager (engineering Background)

3 - 8 years
EGP 4000 - 6000
Egypt / 3 - 8 / EGP 4000 - 6000

A1 Educenter

Job Description Responsible for selling company's products by identifying leads, educating prospects on products through calls, trainings, and presentations, and providing existing customers with exceptional support. Maintaining positive business relationships to ensure future sales Achieve agreed upon sales targets and outcomes within schedule Coordinate sales effort with team members and other departments Analyze market’s potential, track sales and status reports Supply management with reports on customer needs, problems, interests, competitiveactivities, and potential for new products and services. Job Requirements Excellent interpersonal skills to actively seek out and engage customer prospects. Ability to work outdoors, preferably owns a car. Microsoft proficiency English Fluency (spoke & written) Engineering/Aviation background is preferable. Less

Job Description Responsible for selling company's products by identifying leads, educating prospects on products through calls, trainings, and presentations, and providing existing customers with exceptional support. Maintaining positive business relationships to ensure future sales Achieve agreed upon sales targets and outcomes within sch More..


Account Relationship Executive (b2b)

3 - 4 years
EGP 4000 - 6000
Egypt / 3 - 4 / EGP 4000 - 6000

Aerosky Training And Consulting

Job Description Build and maintain strong, long-lasting client relationships. Responsible for maintaining and developing relationships with existing clients via meetings, telephone calls and emails. Develop current training programs ,supervise the training process. Responsible for visiting /contacting potential customers to prospect for new business. Responsible for negotiating the terms of an agreement and closing sales. Evaluate employees and identify weaknesses. Identify training needs according to needs. Build quarterly and annual training program. Prepare budget for training programs and workshops. Oversee employee attendance , performance and progress. Job Requirements 3+ years of experience as a Training manager or similar role. Ability to lead a full training cycle. Knowledge of various training and teaching methods. Critical thinker and problem-solving skills. Team player. Good time-management skills Great interpersonal and communication skills. Less

Job Description Build and maintain strong, long-lasting client relationships. Responsible for maintaining and developing relationships with existing clients via meetings, telephone calls and emails. Develop current training programs ,supervise the training process. Responsible for visiting /contacting potential customers to prospect for new b More..


Service Quality Officer - Russian Speaker

2 - 3 years
EGP 4000 - 6000
Egypt / 2 - 3 / EGP 4000 - 6000

Air Arabia

Job Description Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment. Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities. Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales. Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to. Assists in Identifying areas for improvement; recommends development plans and training courses to the management and HR. Contributes in driving the contact center teams to achieve better results in sales and customer service through building a positive environment of trust and motivation as well as competition. Applies quality based incentive scheme to maximize productivity and drive the motives of the team. Job Requirements 2+ years of related working experience in similar role in service quality/quality assurance in any service industry, preferably in aviation; experience with low cost airline is a plus. Proven skills in enhancing performance, achieving targets and increasing sales. Capable of training and coaching individuals and groups on the best practices. Capable for contributing to and implementing function-related policies, procedures and action plans. Capable for analyzing data, identifying pitfalls and recommending cost-effective solutions. Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills. Employs a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives. Product knowledge: capability of understanding market trends and channelling them leading to effective customer care solutions. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs. Less

Job Description Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment. Contributes in developing, implementing, an More..