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Quality Manager
Key Responsibilities1. Quality Management SystemDevelop and implement quality assurance policies and procedures.Monitor and evaluate service quality across tourism services such as accommodations tours transportation and customer support.Ensure compliance with international tourism and hospitality s...
Clerk-reservations
DescriptionPOSITION SUMMARYProcess all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. A...
Reservation Agent
DescriptionPOSITION SUMMARYProcess all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs determine appropriate room type and verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Ac...
Recreation Experience Expert
DescriptionPOSITION SUMMARYServe as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities which may include pools beach entertainment zone/gameroom fitness center and child activities center. Encourage recruit re...
Beach Boy
DescriptionPOSITION SUMMARYServe as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities which may include pools beach entertainment zone/gameroom fitness center and child activities center. Encourage recruit re...
Officer-loss Prevention
DescriptionPOSITION SUMMARYPatrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions perimeter alarm system duress alarms and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents con...
Director Of Rooms
SCOPE AND OBJECTIVESThe Director of Rooms (DOR) assists Hotel Manager in the management of the Rooms Division Team including Front Office Housekeeping Laundry and Guest Relations teams. The DOR is required to demonstrate humility in leadership of the team be technically sound on Front Office softwar...
Front Office Manager
SummaryThe Front Office Manager is a pivotal role within the hotel responsible for ensuring the seamless operation of the front desk and guest services. As a leader in the Front Office Department the Front Office Manager oversees the team fosters exceptional guest experiences and maintains efficient...
Executive Housekeeper
SummaryReporting to the Director of Rooms the role holder will contribute to the performance of their area by facilitating the hiring and retention of exceptional talent as well as driving Heartist engagement learning and development performance and talent within their departments. They will have a...
Sales Coordinator
DescriptionPOSITION SUMMARYPerform general office duties to support Sales & Marketing (e.g. filing sending emails typing faxing copying). Prepare sales-related documents throughout the sales process (e.g. proposals contracts or banquet event orders). Promote awareness of brand image internally and e...
Kids & Teenager Club Manager
Oversee Kids and Teenager Club operations across multiple hotels resorts and hospitality destinations within the region.Establish and maintain operational standards policies procedures and brand guidelines.Conduct regular site visits operational reviews and quality assurance audits.Design and implem...
Reservation Shift Leader
DescriptionPOSITION SUMMARYProcess all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. A...
Quality Assurance
About Client: A leading BPO Organization Role : Quality Assurance A. Experience and Skill Education: Under Graduated Degree and/or Graduate with equivalent experience in Finance/Accountancy/Economics/Statistics. Should have 2 Years of experience in the BFS Domain Preferably Investment or Wealth & As...
Agent-reservation Sales
DescriptionPOSITION SUMMARYProcess all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs determine appropriate room type and verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Ac...
Senior Supervisor Reservations
DescriptionPOSITION SUMMARYOversee accuracy of room blocks reservations and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests changes and cancellations received by phone fax or mail. Iden...
Assistant Reservation Manager
DescriptionPOSITION SUMMARYOversee accuracy of room blocks reservations and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests changes and cancellations received by phone fax or mail. Iden...
Clerk-purchasing
DescriptionPOSITION SUMMARYCalculate figures for food inventories orders and costs. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Post invoices using computer programs. Conduct inventory audits to determine inventory levels and needs. Complete...
Director Of Housekeeping
Reporting to the General Manager responsibilities and essential job functions include but are not limited to the following:Strategic planning and vision of the departmentEffective recruitment selection & development of leaders and colleaguesA coaching nature and empathetic approach to leadership pos...
Auditor-income
DescriptionPOSITION SUMMARYCheck figures postings and documents for accuracy. Record store access and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize secure and maintain all files and...
