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Time Zone Support Solar Energy
Job Location:
Monthly Salary:
Posted:
12 June 2026 (30+ days ago)
Posted:
Application Deadline:
10 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Tasks & Responsibilities
Functional
- Provide technical support and assistance to international customers via phone email and remote desktop connections.
- Troubleshoot and resolve software and hardware issues related to photovoltaic inverters including network problems and system configurations.
- Guide customers through a series of actions to resolve technical issues and provide stepbystep instructions.
- Accurately document all support cases and customer interactions in the CRM system.
- Escalate unresolved issues to appropriate internal teams according to standard procedures.
- Serve as the primary contact for internal technical requests from departments such as sales marketing.
The following additional tasks may also arise:
- Translate technical documentation and training materials to meet regional requirements.
- Coordinate perform and document additional services offered by Technical Support such as onsite service visits exhibition participation commissioning services and internal and customer training sessions.
- Participate in corporate and departmental projects including CRM enhancements and other technical initiatives.
Skills & Requirements
Professional
- Bachelors degree in electrical engineering Renewable Energy or a related field.
- Relevant experience in technical support with focus on the photovoltaic industry.
- Proficiency in using CRM systems and remote desktop tools.
- Drivers license
Personal
- Strong problemsolving skills and the ability to troubleshoot complex technical issues.
- Excellent communication skills both written and verbal with the ability to explain technical concepts to nontechnical users.
- Ability to work independently and as part of a team in a fastpaced international environment.
- Willingness to travel nationally and internationally (mostly working in the office)
Language
- High level written and spoken English (minimum C1
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Key Skills
- Business Development
- Electrical Engineering
- Management Experience
- HVAC
- Territory Management
- Project Management
- Quality Control
- Contract Management
- Budgeting
- Program Development
- Public Speaking
- Contracts
About Company
Fronius'un her ürünündeki kusursuz verimle birlikte kaynak yapımı, güneş enerjisi ve akü şarj cihazları alanlarında yeni, yenilikçi çözümler.
