Technical Support Specialist Intern
Job Location:
Alexandria - Egypt
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
Pinerium is seeking a proactive customer-focused and technically driven Technical Support Specialist Intern to support technical assistance troubleshooting system support and operational technology activities across the organization.
This internship is designed for candidates interested in IT support helpdesk operations system administration business applications and technology services. The intern will work closely with Technical Support Specialists Engineers and Operations Teams to gain hands-on experience in technical troubleshooting user support ticket management system maintenance and operational support activities.
The ideal candidate is eager to learn analytical detail-oriented and passionate about solving technical problems while delivering excellent user experiences in a technology-driven environment.
- Assist in providing technical support for hardware software systems and operational technology issues.
- Support troubleshooting activities related to devices applications and user access.
- Help resolve basic technical issues and escalate complex cases when necessary.
- Assist users with technical inquiries and system guidance.
- Support maintaining service quality and user satisfaction.
- Assist in tracking updating and managing support tickets.
- Support issue categorization prioritization and follow-up activities.
- Help document troubleshooting steps and resolution outcomes.
- Assist in monitoring support requests and response timelines.
- Support root cause analysis and issue tracking activities.
- Assist in setting up configuring and maintaining company devices and systems.
- Support software installation updates and user account management activities.
- Help maintain system functionality and operational readiness.
- Assist in onboarding technical setup activities for new employees.
- Support routine system checks and maintenance tasks.
- Assist in preparing technical documentation support guides and knowledge base materials.
- Support maintaining accurate support records and operational logs.
- Help document recurring issues and recommended solutions.
- Assist in testing and validation activities following issue resolution.
- Support process improvement and operational efficiency initiatives.
- Participate in technical support training and IT learning sessions.
- Learn troubleshooting methodologies support workflows and operational best practices.
- Stay updated with operating systems business applications and emerging technologies.
- Participate in Pinerium Academy learning programs.
- Support innovation and continuous improvement initiatives.
- Final-year student or fresh graduate in Information Technology Computer Science Information Systems Computer Engineering Electronics and Communications Engineering or related field.
- Strong interest in technical support IT operations and technology solutions.
- Basic understanding of operating systems hardware software and networking concepts.
- Strong analytical and problem-solving abilities.
- Good communication and customer service skills.
- Ability to learn quickly and adapt in fast-paced environments.
- Attention to detail and organizational skills.
- Familiarity with helpdesk systems SaaS platforms or business applications is a plus.
- Basic understanding of cloud services user management or technical troubleshooting is preferred.
- Proficiency in Microsoft Office Google Workspace and spreadsheets.
- Fluency in English (Arabic is a plus).
- Additional Requirement: Candidate must have their own laptop.
- Must be a non-smoker (all types).
- Hands-on experience in technical support troubleshooting and IT operations environments.
- Exposure to enterprise systems business applications and technology infrastructure.
- Opportunity to work with experienced Technical Support Specialists Engineers and Operations Teams.
- Continuous learning and mentorship through Pinerium Academy.
- Exposure to real-world support operations and business technology environments.
- Collaborative and learning-focused work environment.
- Experience working across multiple technologies systems and business functions.
- Career growth path into Technical Support System Administration IT Operations Network Support or Technical Engineering roles.
Required Skills:
Pinerium is seeking a proactive customer-focused and technically driven Technical Support Specialist Intern to support technical assistance troubleshooting system support and operational technology activities across the organization. This internship is designed for candidates interested in IT support helpdesk operations system administration business applications and technology services. The intern will work closely with Technical Support Specialists Engineers and Operations Teams to gain hands-on experience in technical troubleshooting user support ticket management system maintenance and operational support activities. The ideal candidate is eager to learn analytical detail-oriented and passionate about solving technical problems while delivering excellent user experiences in a technology-driven environment. This internship is designed for candidates interested in home automation IoT technologies smart systems low-current solutions and digital transformation. The intern will work closely with Home Automation Engineers IoT Specialists Technical Teams and Solution Consultants to gain hands-on experience in smart device integration automation systems system configuration testing and customer solutions. The ideal candidate is eager to learn analytical detail-oriented and passionate about smart technologies connected devices and intelligent automation systems.
About Company
Pinerium is an ICT company for integrated solutions that help various business through a wide range of services we offer: 1- ICT services and solutions including Network Routing and Switching, Wireless Mobile Communications, Call Centers Solutions (VoIP), Security, Virtualization, Int ... View more
