Supply Chain Account Manager
Job Location:
Monthly Salary:
Posted:
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Job Summary
Receive review and resolve tickets assigned by the Customer Operations team in line with SLAs.
Communicate with vendors to verify details resolve discrepancies and ensure corrective actions are taken promptly.
Coordinate with internal teams (Customer Operations Logistics and Vendor Operations) to resolve operational bottlenecks.
Update ticketing systems accurately with all relevant notes actions taken and closure details.
Monitor daily ticket queues and escalate delays or complex cases to the Team Lead.
Support process improvement initiatives by identifying recurring issues and sharing insights.
Ensure all resolutions are aligned with company policies and enhance customer satisfaction.
Qualifications :
Bachelors degree or equivalent experience in Business Supply Chain or related field.
13 years of experience in issue resolution customer support or vendor operations.
Strong communication and coordination skills.
Detail-oriented with good problem-solving ability.
Ability to work in a fast-paced cross-functional environment.
Basic knowledge of Excel and ticketing tools (Sprinklr Zendesk etc.).
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Inventory Control
- Procurement
- SAP
- Supply Chain Experience
- SAP Supply Chain Management
- Production Planning
- Supplier Management
- ERP Systems
- Materials Management
- Logistics
- Manufacturing
- MRP
About Company
Homzmart is an eCommerce platform that sells home furniture, home décor, lighting and home supplies through a visualized community. Website http://www.homzmart.com
