Sr. Quality Manager | Consumer ProducePackaged Goods Vertical

The Quality Manager is responsible for leading the quality assurance function and driving continuous improvement across all operational processes. This role champions a data-driven culture leveraging analytics to identify trends root causes and opportunities for process optimization. The Quality Manager collaborates with cross-functional teams to implement best practices ensure compliance with internal and external standards and deliver superior customer experiences.

Key Responsibilities

• Quality Leadership:
  • Develop implement and maintain quality management systems policies and procedures aligned with organizational goals and regulatory requirements.
  • Lead and mentor a team of Quality Analysts and other quality professionals fostering a culture of continuous improvement and accountability.
• Process Improvement:
  • Identify prioritize and lead process improvement initiatives using methodologies such as Six Sigma Lean or similar frameworks.
  • Collaborate with operations customer service and other departments to streamline workflows eliminate inefficiencies and enhance service delivery.
  • Monitor and evaluate the effectiveness of implemented improvements adjusting strategies as needed.
• Data Analysis & Reporting:
  • Define and track key performance indicators (KPIs) for quality and process efficiency.
  • Analyze quality data audit findings and operational metrics to uncover trends anomalies and root causes of defects.
  • Prepare and present actionable insights and recommendations to senior management supporting data-driven decision-making.
• Business Insights
  • Reviews and is aware of market trends into client objectives and effects it has both on customer base and site performance outputs.
  • Provides recommendations back to business back to business stakeholders on findings potential implications and recommended way forward that help sustain and enable our client business and relations as a partner of choice.
• Automation and Solutions
  • Familiar with automated solutions and latest AI Automation tools or platforms.
  • Support or lead automation and digital projects that enable or enhance reporting monitoring and reporting efficiencies and drive proactive risk awareness and management.
• Risk Management:
  • Proactively identify potential risks to quality and operational performance.
  • Develop and implement mitigation strategies to address identified risks and ensure business continuity.
• Stakeholder Engagement:
  • Serve as a liaison between business units leadership and external partners to ensure alignment on quality objectives.

Qualifications :

Required Qualifications & Experience

• Experience: Minimum 5-7 years of experience in quality assurance process improvement or a related discipline with at least 3-5 years in a leadership or managerial role.
• Mandatory Background: At least 3 years of direct experience in customer service consumer support with applied skills delivery a white-glove servicing experience within an environment that requires high level of documentation accuracy.
• Proven expertise in process improvement methodologies (e.g. Six Sigma Lean) and quality management systems (e.g. ISO 9001).
• Strong analytical skills with proficiency in data analysis tools (e.g. Excel Power BI statistical software).
• Excellent communication leadership and interpersonal skills.
• Experience managing audits compliance and corrective action plans.

Preferred Skills

• Certification in quality management (e.g. Certified Quality Manager Six Sigma Black Belt).
• Experience supporting and managing Consumer Packaged Goods (CPG) type work and servicing.
• Work experience across multiple markets and regions within a highly regulated industry where policy compliance and documentation accuracy are critical.
• Experience with automation and/or AI platform solutions.
• Familiarity with CRM case tracking and reporting dashboards.
• Ability to drive change and influence stakeholders at all levels.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time