Showroom Manager | KYME
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Job Summary
Lead the showroom to achieve and exceed monthly and quarterly sales targets.
Deliver an outstanding premium customer experience aligned with KYMEs brand values.
Handle complex customer inquiries complaints and escalations professionally.
Build strong relationships with customers to drive repeat business and loyalty.
Analyze sales performance and implement action plans to improve results.
Recruit onboard train and develop showroom staff.
Schedule shifts manage attendance and ensure adequate floor coverage.
Set clear performance expectations and conduct regular coaching and feedback sessions.
Motivate the team through recognition incentives and performance tracking.
Ensure compliance with company policies procedures and code of conduct.
Oversee daily showroom operations including opening and closing procedures.
Ensure accurate stock levels conduct regular stock counts and manage replenishment.
Coordinate with supply chain and warehouse teams for stock availability.
Minimize stock loss damage and shrinkage.
Ensure cash handling POS usage and end-of-day reports are accurate.
Maintain showroom layout displays and visual merchandising in line with KYME guidelines.
Ensure the showroom is clean organized and visually appealing at all times.
Implement promotional displays and seasonal campaigns as directed by the marketing team.
Prepare and submit regular reports on sales inventory team performance and customer feedback.
Coordinate with HR on staffing performance issues and training needs.
Collaborate with marketing and operations teams to support campaigns and launches.
Bachelors degree in Business Administration Retail Management or a related field is preferred.
35 years of experience in retail management preferably in fashion lifestyle or premium brands.
Proven track record of achieving sales targets and managing retail teams.
Strong understanding of retail operations inventory management and customer service excellence.
Strong leadership and people management skills.
Excellent communication and interpersonal abilities.
Sales-driven with strong commercial awareness.
Problem-solving and decision-making skills.
Ability to work flexible hours including weekends and holidays.
Proficiency in POS systems and basic reporting tools.
Company Industry
IT Services and IT Consulting
Key Skills
- Sales Experience
- Time Management
- Sourcing
- Interior Design
- Customer Service
- Store Management Experience
- HR Sourcing
- Microsoft Word
- Retail Sales
- High-end Sales
- Salesforce
- Retail Management
