Service Delivery Team Lead (Spanish)
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Oversee daily operations within the contact center ensuring adherence to policies and quality standards.
- Lead inspire and develop a team of agents to deliver exceptional customer service in Spanish.
- Analyze performance metrics to identify areas for improvement and implement proactive solutions.
- Manage customer queries and complaints ensuring swift and satisfactory resolutions.
- Coordinate with other teams to streamline processes and enhance overall service delivery.
- Drive initiatives aimed at improving team morale and increasing job satisfaction among members.
- Stay updated on industry practices and customer service technologies.
- Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.
Qualifications :
- Bachelors degree in Business Administration Communication or a relevant field.
- Proven experience of 3 years as a Team Leader in a Contact Center environment.
- Fluent or near-native proficiency in Spanish with excellent communication skills.
- Strong leadership and team management skills with the ability to motivate and support team members.
- Proficient in using CRM software and contact center technologies.
- Demonstrated ability to handle multiple tasks prioritize and meet deadlines.
- Exceptional problem-solving and decision-making skills.
- Experience in the Translation & Localization industry is a plus.
Additional Information :
Working Conditions:
- Working Hours: US shift.
- Working model: Hybrid
- Working Days: 5 days (2 days Off)
- Reporting To: Service Delivery Assistant Manager.
Remote Work :
No
Employment Type :
Full-time
About Company
Future Group is hiring through Jadeer for recruitment services for one of its clients in KSA. The conncerned company is a holding company in the manufacturing and heavy machines industries and 7 different branches within the KSA market.
