Snr Mgr Ntwrk Perf Investigation & Assur

If youre after impact theres no other organisation in Australia that delivers work on this scale.

Youre all about the detail and this role will allow you to drive evidence-based decision making to optimise systems and efficiency not just for the business but for our customers too. Its data and research with impact you can see.

In this role youll:

Our Rail Operations Centre (ROC) serves as a mission-critical nerve centre where Sydney Trains and NSW TrainLink work together to manage all aspects of the network. The ROC helps us meet the growing demands of our states population and Transports commitment to providing efficient and reliable services to our customers.

Reporting to our Director Network Performance youll be responsible for leading the Investigations and Assurance teams and functions accountable for reviewing delays and systemic issues for the effective attribution of incidents providing an independent single source of data.

Youll be accountable for the integration of Investigations & Assurance to support driving network performance improvement initiatives whilst ensuring the integrity objectivity and transparency of performance reporting.

Youll drive network performance improvement initiatives across the operational branches raise network performance awareness and accountability and ensure standard operating processes and procedures are embedded in operations to optimise efficiency and support the achievement of quality outcomes.

This permanent position is located in our Alexandria office. The role is governed by our hybrid working model which forms part of the organisations Flexible Working Arrangements and associated procedures. This includes a combination of required onsite attendance and approved remote working.

Apply now with your cover letter and resume.

For any enquiries please contract Ciaran Martin on.

For more information on this position and agency view the role description and information pack.

About you

Tertiary qualifications in a relevant discipline and/or equivalent industry experience youll have demonstrable success in leading a function within a high reliability / high risk working environment in a large and complex Rail Industrial Aviation and/or public sector organisation.

Youll have proven experience ensuring the accuracy consistency and reliability of data sourced from multiple systems particularly when dealing with fragmented or legacy data environments.

Youll have experience developing and maintaining strong collaborative working relationships to meet stakeholders expectations and are comfortable in a fast-paced and dynamic environment where delivery on tight deadlines is critical.

Who we are

Transport for NSW provides a safe integrated and efficient transport system. We connect people communities and industry every day.

At Sydney Trains our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe timely and efficient rail services 24 hours a day seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. Were continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If youd like further information on our inclusion and diversity initiatives visit Transport careers.