Reservation Agent Group Coordinator

We are seeking a friendly and organized Reservation Agent/ Group Coordinator to join our team in 6th of October City this role you will be responsible for managing individual and group reservations ensuring a smooth booking process and providing exceptional customer service to our guests.

• Handle incoming reservation requests via phone email and online booking platforms
• Coordinate group bookings including room blocks meeting spaces and special requests
• Provide detailed information about our accommodations amenities and local attractions
• Assist guests with modifying or canceling reservations
• Collaborate with other departments to ensure guest needs are met
• Process payments and manage billing for individual and group reservations
• Generate and distribute daily reservation reports
• Respond to guest inquiries and resolve booking-related issues promptly
• Upsell room upgrades and additional services when appropriate
• Stay updated on local events and promotions to inform guests

Qualifications :

• High school diploma or equivalent required; Bachelors degree in Hospitality Tourism or related field preferred
• Previous experience in the hospitality or travel industry is a plus
• Excellent verbal and written communication skills
• Strong customer service orientation with a friendly and empathetic demeanor
• Proficiency in reservation systems and booking software
• Exceptional attention to detail and organizational skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem-solving skills to address guest concerns and booking issues
• Basic math skills for handling payments and group rates
• Knowledge of local attractions and services in 6th of October City and surrounding areas
• Familiarity with travel and tourism industry trends
• Flexibility to work various shifts including weekends and holidays as needed

Remote Work :

No

Employment Type :

Full-time