Regional Staff Counsellor

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND:
The challenges of working in difficult conditions to bring much-needed food and support to our recipients while inherently rewarding can place a great deal of pressure and stress on WFP staff. As a part of a multidisciplinary team the Staff Wellness Unit is committed to the promotion of psychological and physical health in the broadest sense so staff can continue to function at high levels to meet the mandate of the organization. We do this by identifying and addressing psychological risk factors in the workplace and through the provision of counselling services to staff members and their dependents.

ORGANIZATIONAL CONTEXT:
WFP is looking for a highly qualified Staff Counsellor to join the Staff Wellness Unit based in Cairo covering the country offices in Middle East North Africa and Ukraine. This job is part of Global Headquarters (GHQ) and based in the MEENARO region Cairo. The position reports to the Chief of Staff Counselling. This role requires regular or on short-notice travelling to Country/Area/Field offices. Job holder will be a part of multidisciplinary team under Staff Wellness division. The job requires in-depth technical knowledge and experience needed to identify analyse and resolve complex work-related issues such as stress interpersonal and cross-cultural dynamics and psychosocial coping in hazardous emergency contexts. The job holder provides technical expertise advice and solutions that support strategic results and formulates new strategies and technical approaches where appropriate.

JOB PURPOSE: To design and coordinate the delivery of counselling services across WFP and provide professional and effective counselling and stress management
services that enable staff to maintain positive health performance and
outlook. A large emphasis is placed on extensive engagement with all levels of staff internally and with external partners to enhance psychosocial support and access to staff counselling services.

KEY ACCOUNTABILITIES (not all-inclusive within delegated authority):
1. Contribute to the development of the Global Wellness Division Strategic Plan and implement the psychosocial wellbeing strategy for the region/country reflecting the global psychosocial wellbeing projects.
active psychological support and advice on strategic developments in the region/country involving the major implications on staff (i.e. emergency operations critical incidents office rightsizing) to ensure continued staff well-being and that managers and staff are provided with the effective support to manage change.
culturally sensitive counselling services to individuals groups of staff and/or their immediate family members across a broad range of issues to ensure staff wellness.
develop and roll-out a range of general and context specific trainings related to resilience conflict resolution team-building and cultural sensitivities to improve morale health and team dynamics.
and deliver tailored training sessions and workshops on relevant topics to enhance workplace morale and team dynamics.
a summary and materials of all training sessions and workshops conducted along with feedback and evaluations from participants.
psychosocial support on demand and during emergency operations critical incidents and office rightsizing.
pre and post-deployment briefings to staff being deployed to emergency or hardship duty stations;
with all the functions within WFP and also with institutions outside to address psychological risks at the individual unit and organizational level and to ensure psychologically healthy workplace. Identify and liaise with high quality local and regional mental health resources that can be used for referrals and/or during times of crisis.
initiatives to promote a healthy workplace including partnering with Staff Counsellors at other UN agencies and provide expert guidance to managers within the region on staff well-being issues.
and maintain the WFP Peer Support Volunteer Network (PSV) through training and supervision; disseminate training materials and related protocols. Design and maintain the content for the Wellbeing App.
to the development of policies and guidelines as well as written and visual materials to increase awareness regarding important themes and topics related to Staff Wellness.
coordination guidance and leadership to the country-based Staff Counsellors in the region to enable high performance levels.
closely with WFP Country Office Staff Counsellors in the region to develop Psychosocial contingency plan(s) for WFP across the region - when and if needed.
an active role in the implementation of the psychosocial wellbeing strategy and the UN Mental Health strategy across the region.
support the Psychosocial Risk Management (PRSM) activities in teams and Country Offices across the region.
at all times high standard of professional ethics and confidentiality consistent with the Wellness Division Ethical Guidelines and Standards of Practice actively engage with management and staff listen to their concerns and stay approachable.
responsibility for an equitable and inclusive workplace which incorporates all dimensions of the WFP diversity and inclusion framework.
administrative duties such as maintaining statistics or activities and completing reporting requirements as per the requirement of MEENARO Management and Staff Wellness Division.
regular reports on trends in the support needed successful interventions examples of staff cases handled and suggested improvements for future responses.
and collaborate in UNSSCG activities and relevant working groups.
as required.

OTHER SPECIFIC JOB REQUIREMENTS (details to be determined by Post Managers):
This section is optional to describe other duties skills & knowledge required for the specific job.

WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR
Upholds WFP values principles and standards
Respects others and values diversity
Stays focused and calm under pressure
Demonstrates humility and a willingness to learn Leads by Example with Integrity
Instils a sense of ownership in self and others to uphold the WFP values principles and standards
Upholds a culture that values diversity using respectful and inclusive language and holds those who do not respect others to account
Stays focused and calm when under pressure encourages others to do the same and offers guidance and support to manage difficult and challenging environments
Demonstrates humility and promotes a willingness to learn and share knowledge frequently seeking and acting on feedback and pursuing opportunities to develop
Delivers results for maximum impact
Delegates appropriately
Adapts readily to change
Drives Results and Delivers on Commitments
Identifies and aligns outcomes to the strategic vision holding self and others accountable for the delivery and quality of operational results
Delegates responsibly and provides appropriate support empowering others to deliver on strategic objectives
Responds readily to change showing high tolerance for uncertainty in different contexts and adapts accordingl is inclusive and collaborative
Gives timely and constructive feedback
Builds and shares new perspectives
Fosters Inclusive and Collaborative
Demonstrates inclusive leadership by ensuring psychological safety where ideas and issues can be raised freely
Provides development opportunities to support a learning culture and gives timely and constructive feedback
Seeks out trusts and listens attentively to diverse views to capture learn build and share new perspectives within teams and networks
Communicates and fulfils WFPs vision
Embraces curiosity and new ways of doing things
Analyses and evaluates data
Considers the impact of decisions Applies Strategic Thinking
Communicates and fulfils WFPs vision and strategic outcomes to deliver meaningful solutions
Embraces curiosity designs and leads innovation when relevant
Gathers data and different perspectives takes expert advice shares knowledge and uses a systems approach to inform decision making
Makes complex decisions considering the immediate and long term risks and implications for teams projects and other initiatives
Builds partnerships
Collaborates to deliver common objectives
Builds and Maintains Sustainable Partnerships
Initiates and builds networks of strategic partnerships by identifying and promoting opportunities for mutual areas of interest and benefit
Collaborates with partners to deliver common objectives by sharing information and co-creating innovative solutions with beneficiaries when appropriate

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE:
Education:
Advanced university degree (Doctorate Masters) in Clinical or Counselling Psychology Psychiatry Psychotherapy Clinical social work psychiatric nursing or demonstrably equivalent studies from a recognized institution.
Registration/ Licensure as a mental health professional with a college board association or other regulatory body
Additional training or certification in a broad range of related fields such as alcohol/substance abuse resilience cross-cultural communication conflict resolution mediation trauma etc. will be an advantage.

Experience:
Typically (8) years (of which three international) of progressively responsible professional post graduate experience relevant to the field is required.
Experience either working in a hardship location or providing counselling services to staff working under very difficult and insecure environments is an asset.
Experience in working in the MENA region is an asset.

Knowledge & Skills:
Broad specialist expertise in the assessment of mental health needs and the assessment of psychosocial risk factors.
Broad knowledge of all facets of counselling services and demonstrated skills to coordinate services and create a trusted environment in which others can talk confidentially.
Ability to coordinate and manage crisis situations which involve diverse actors and stakeholders.
Ability to strategically plan and deliver counselling services.
Strong initiative-taker and demonstrated ability to take independent decisions.
Working knowledge of occupational health and safety strategies to mitigate work-related stress and promote motivated and healthy staff.
Excellent communication skills (oral written and presentation).
Conflict resolution and mediation skills.
Ability to communicate effectively with people of both genders and diverse national and cultural backgrounds.
Ability to design and manage implementation of trainings/information sessions to a wide range and different audiences.

Language:
Fluency (level C) in both oral and written communication in English is required.
Intermediate knowledge (level B) of an additional official UN language: Arabic Chinese Russian and/or Portuguese (a WFP working language) is an asset.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

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REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email LinkedIn or any other channel.

• We strongly recommend that your Workday profile is accurate and complete and that all sections are filled in including your employment history academic qualifications language skills and UN grade (if applicable). Once your profile is completed please apply and submit your application.

• If you experience technical issues while submitting your application you may contact us at . Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage the only required documents are your CV and Cover Letter. Additional documents (passport certificates recommendation letters etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.