Operations Solutions & Governance Manager

The Operations Solutions & Governance Manager plays a critical role in bridging Operations and Technology by identifying operational challenges designing scalable digital solutions and embedding governance frameworks across regions.

This role combines process excellence digital solution design and operational engagement with a strong focus on the Microsoft ecosystem and International SOS Operations systems.

• Lead structured discovery sessions with regional and country operations teams to identify pain points inefficiencies and unmet needs
• Facilitate requirements workshops using design thinking methodologies
• Translate business requirements into clear actionable solution briefs
• Develop as-is / to-be process maps and impact assessments
• Maintain a centralized pipeline of automation opportunities categorized by value complexity and readiness

• Define and manage a 12-month digital solutions roadmap aligned with transformation priorities
• Apply a simple-first approach (Forms SharePoint Lists Power Automate Power Apps custom solutions when required)
• Design modular scalable solutions ensuring reusability and maintainability
• Ensure full documentation (user guides architecture decisions and run-books)

• Act as the functional owner of the Oryx Suite (Oryx Oryx Connect Oryx Rostering)
• Govern and prioritize enhancements across MS applications and Oryx platforms
• Translate business needs into structured development roadmaps
• Ensure system configurations support complex delivery models (JV structures partnerships client requirements)
• Maintain data integrity standardization and system adoption across regions

• Design build and deploy solutions across Microsoft 365 tools (Power Automate Power Apps Power BI SharePoint Forms)
• Collaborate with enterprise application teams on integrations and advanced developments
• Ensure solutions are fully documented and maintainable

• Act as the key liaison between operations and technology teams
• Ensure solutions reflect operational realities and constraints
• Promote standardized system-driven processes across regions
• Identify automation opportunities to improve efficiency and data quality

• Work closely with regional teams from the Cairo MSI center to understand operational challenges
• Translate service delivery needs into system enhancements and automation solutions
• Support configuration for complex delivery models and mobilization activities
• Lead operational governance reviews and feed insights into the central roadmap

• Conduct regular knowledge-sharing sessions
• Maintain a centralized solutions catalogue (ownership lifecycle tracking)
• Train regional users on low-code tools for sustainability and autonomy

• Support rollout of transformation initiatives (e.g. SHIFT Fabric Lumina)
• Ensure system configuration user training and adoption tracking
• Drive best practice sharing across regions to improve operational maturity

• 8 years of experience in operations digital solutions or process improvement within multinational or complex environments
• Strong hands-on experience with Microsoft Power Platform (Power Automate Power Apps Power BI) and delivery of production-ready solutions
• Solid understanding of enterprise operations systems (CRM rostering billing workflow automation)
• Experience in stakeholder engagement including running workshops and translating business needs into solutions
• Knowledge of low-code architecture integrations and automation tools
• Proven ability to manage application governance enhancements and user adoption
• Strong analytical mindset with the ability to turn data into actionable insights
• Experience working across regional/global teams in matrix organizations

Degree in Engineering Technology Information Systems or Business Management.
Lean Six Sigma Green Belt or above (preferred).
Microsoft Power Platform certifications (PL-100 PL-200 PL-300 or equivalent) highly desirable.
Project Management: PMI-ACP PMP or PRINCE2 (preferred not mandatory).
Proficiency in MS Office suite especially MS Visio MS Project.

• Fluent English is required
• Arabic & French are highly preferred particularly for engagement across MS International region
• Additional languages relevant to client locations are considered an advantage
• Willingness to travel across regions to support rollouts and stakeholder engagement (1525% of time)
• Flexibility to participate in short-term assignments or project-based secondments as required