Operations Manager- Citizenship & Residency Programs

Enjaz Consultancy is looking for a dynamic and results-driven professional to lead and optimize the day-to-day operations of our Citizenship by Investment (CBI) and Residency by Investment (RBI) business. The successful candidate will ensure efficient case processing strict regulatory compliance seamless cross-departmental coordination and the delivery of exceptional client services.

This role is critical in scaling operations maintaining compliance with international CBI/RBI regulations and ensuring smooth collaboration between Legal Sales Compliance Finance Client Relations and Government Liaison teams.

Key Responsibilities

• Oversee end-to-end operational workflows for CBI/RBI applications from client onboarding to final approvals and passport issuance.
  
• Coordinate effectively across internal departments including Sales Legal Compliance Finance and Client Relations.
  
• Ensure full compliance with CBI/RBI program regulations government requirements and KYC/AML procedures.
  
• Lead train and manage operations case processing and administrative teams.
  
• Develop document and continuously improve standard operating procedures (SOPs) and internal workflows.
  
• Supervise CRM and case management systems to ensure data accuracy reporting integrity and workflow efficiency.
  
• Serve as the escalation point for complex operational or client-related issues.
  
• Support strategic initiatives new program launches and business expansion efforts.
  

• Bachelors degree in Business Administration Operations Management Law or a related field.
  
• Masters degree or relevant professional certifications are a plus.
  
• Minimum 35 years of experience in operations management preferably within:
  

1. Citizenship or Residency by Investment programs
   
2. Immigration consultancy
   
3. Legal financial services or other regulated professional services
   

• Proven experience in managing multi-jurisdictional compliance-heavy operations.
  
• Strong team leadership experience.
  
• Strong knowledge of CBI/RBI programs and application workflows.
  
• Excellent organizational planning and process-management skills.
  
• Strong leadership and people-management capabilities.
  
• High attention to detail and compliance orientation.
  
• Ability to work under pressure and meet deadlines.
  
• Excellent communication and stakeholder management skills.
  
• Analytical mindset with strong problem-solving abilities.
  
• Proficiency in CRM and case management systems.
  
• Integrity confidentiality and professionalism.
  
• Proactive solution-oriented and adaptable to regulatory changes.