Night Auditor

The Night Auditor welcomes all guests and takes care of them from arrival through to departure.

They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.

They ensure a smooth and secure environment to all the guests during the night.

Your responsibilities will include:

      Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.

      Checking that details of regular guests are updated using Guest History.

      Ensuring all diary events flags and specials are actioned.

      Checking and pass on all guest mail messages and parcels promptly.

      To liaise closely with Housekeeping on information relating to rooms and lost property.

      Ensuring guest registration forms are completed correctly then the computer is updated accordingly.

      Ensuring all account postings are accurate and necessary paperwork produced.

      Ensuring an accurate cashiering balance is performed at the completion of shifts.

      Completing all audit tasks as specified by the Night Auditors checklist.

      Performing any other duties within the employees range of competence as required by management.

Qualifications :

• Flexibility and a positive Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Additional Information :

• Employee benefit card offering discounted rates at Accor properties worldwide. 
• Exclusive Employee and Friends & Family Discounts.
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meal during your shift through our Colleague Dining Program.
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision and complimentary counseling wellness sessions financial and family planning through LifeWorks.
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs.

Remote Work :

No

Employment Type :

Full-time