MS DYNAMICS 365 CRM Technical Lead

Job Description:

Essential Job Functions:
Lead the end-to-end technical design development customization implementation and delivery governance of Microsoft Dynamics 365 CRM/Customer Engagement solutions.

Customize and configure entities/tables forms views dashboards business rules workflows security roles and business process flows.

Develop custom plugins custom workflow activities JavaScript/TypeScript extensions Web API integrations and server-side components using C# .NET Framework Core/.NET 6 where applicable.

Design and implement integrations between Dynamics 365 CRM and enterprise applications using REST/SOAP APIs Azure Integration Services Logic Apps Azure Functions Service Bus and thirdparty integration platforms.

Build and extend Power Platform solutions including Power Apps Power Automate Dataverse and Power Pages when required.

Participate in requirement analysis fit-gap workshops technical design sessions estimation and solution architecture reviews.

Support data migration data cleansing duplicate detection and integration mapping activities using Dataverse Dataflows KingswaySoft SSIS or similar tools.

Manage solution packaging deployment environment strategy release management and CI/CD pipelines using Azure DevOps and Microsoft best practices.

Troubleshoot complex CRM issues optimize solution performance ensure security compliance and provide production support.

Prepare and maintain technical design documents interface specifications deployment guides unit testing evidence and support documentation.

Own technical delivery planning effort estimation task allocation design reviews code quality release readiness and escalation management across CRM workstreams.

Provide hands-on technical leadership solution guidance code reviews mentoring and coaching to CRM developers and consultants.

Basic Qualifications:
5 years of hands-on experience in Microsoft Dynamics 365 CRM/Customer Engagement technical implementation customization integration and support including proven experience in a technical lead role.

Strong technical expertise across Dynamics 365 Sales Customer Service Field Service Marketing Dataverse and Model-Driven Apps.

Advanced development experience with C# .NET Core/.NET 6 Web API REST/SOAP services JavaScript TypeScript HTML CSS and SQL Server.

Proven experience developing plugins custom workflow activities custom actions/APIs PCF controls ribbon commands client-side scripting and reusable technical components.

Strong knowledge of Power Platform including Power Apps Power Automate Dataverse security model connectors environment management and ALM.

Experience integrating Dynamics 365 CRM with ERP contact center portal payment middleware and third-party enterprise systems.

Hands-on experience with Azure services such as Azure Functions Logic Apps Service Bus Key Vault App Services Application Insights and Azure DevOps.

Solid understanding of solution architecture security roles field-level security data governance performance optimization and environment strategy.

Experience with data migration data quality integration mapping and reporting using tools such as SSIS KingswaySoft Power BI FetchXML SQL or Dataflows.

Ability to prepare technical design documents deployment plans code review reports and production support handover documentation.

Prior experience working in Egypt or supporting Egypt-based enterprise/government clients is preferred; Arabic language capability is an advantage.

Strong leadership experience in coordinating distributed technical teams managing technical risks and ensuring adherence to Microsoft implementation best practices and project delivery standards.

Other Qualifications:

Microsoft certifications in Dynamics 365 Customer Engagement Power Platform Azure Developer or Solution Architect are preferred.

Experience with Omnichannel for Customer Service Customer Insights Power Pages Copilot Studio or AI-enabled CRM scenarios is an advantage.

Exposure to Agile/Scrum SAFe DevSecOps automated testing and enterprise release governance is a plus.

Knowledge of MEA market delivery practices data protection expectations cybersecurity considerations and public sector delivery requirements is desirable.

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