lobby Manager

Position Overview

We are seeking an experienced and service-driven Lobby Manager with a strong background in beverage operations to oversee the lobby experience and ensure exceptional guest service. The ideal candidate combines polished hospitality skills with solid knowledge of beverages bar operations and service standards.

The Lobby Manager will be responsible for creating a welcoming energetic and sophisticated lobby environment while supporting beverage service and coordinating closely with the Front Office Food & Beverage and other hotel departments.

Key Responsibilities

• Manage the daily operation and guest experience within the hotel lobby.
• Welcome and engage guests ensuring a warm professional and personalized experience.
• Oversee lobby beverage service including coffee cocktails mocktails wines spirits and other beverage offerings.
• Maintain high standards of beverage presentation quality and service.
• Lead coach and motivate lobby and beverage service team members.
• Monitor service levels and proactively resolve guest concerns or complaints.
• Coordinate with Food & Beverage Front Office Housekeeping and Events teams to ensure seamless operations.
• Monitor beverage inventory par levels requisitions and product availability.
• Support beverage cost control wastage reduction and adherence to company standards.
• Ensure compliance with hygiene food safety licensing and responsible alcohol-service requirements.
• Maintain the lobbys appearance ambiance cleanliness and overall presentation.
• Assist with lobby activations promotions tastings seasonal concepts and special events.
• Develop and maintain strong relationships with regular guests and VIPs.
• Monitor guest feedback and identify opportunities to improve the lobby and beverage experience.
• Prepare operational reports and communicate relevant issues and opportunities to management.
• Ensure team members consistently follow SOPs grooming standards and service procedures.

Qualifications :

• Minimum 35 years of experience in hospitality preferably in a hotel lounge bar restaurant or upscale F&B environment.
• Previous supervisory or management experience is required.
• Strong beverage knowledge including cocktails spirits wine coffee mocktails and contemporary beverage trends.
• Experience with beverage service inventory management and cost control.
• Excellent communication and interpersonal skills.
• Strong guest-service mindset with the ability to handle VIP and high-profile guests professionally.
• Confident leadership and team-management abilities.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced multicultural hospitality environment.
• Professional appearance and excellent grooming standards.
• Flexibility to work evenings weekends holidays and during special events.
• Hospitality Hotel Management or related qualification is preferred.
• Relevant beverage certifications are an advantage.

Additional Information :

Key Competencies

Guest Experience Beverage Expertise Leadership Communication Problem Solving Service Excellence Commercial Awareness Team Development Attention to Detail

Success in This Role

Success will be measured by delivering a consistently exceptional lobby experience maintaining high beverage and service standards developing a strong team culture controlling beverage costs and creating a lobby environment that encourages guest engagement repeat visits and positive feedback.

Remote Work :

No

Employment Type :

Full-time