LMS Administrator

About Us

Future Group has been a global leader in translation localization and language services since 1994. With operations across North and Latin America Asia Europe and MEA we deliver high-quality technology-enabled solutions to clients worldwide.

We are looking for an experienced Learning Management System (LMS) Administrator to manage support and continuously improve our e-learning platform and ensure a seamless learning experience for users across the organisation.

Overview

The LMS Administrator will be responsible for configuring and maintaining the LMS platform managing learning content and users supporting system integrations resolving technical issues and producing learning reports.

This role requires strong technical and organisational skills attention to detail and the ability to collaborate effectively with learners instructors managers vendors and internal stakeholders.

Key Responsibilities

• Install configure and maintain the LMS platform in alignment with organisational learning objectives.
• Customise the LMS interface branding settings and functionality according to business requirements.
• Manage system upgrades patches and security measures to maintain platform stability and data integrity.
• Integrate the LMS with internal systems including HRIS CRM and single sign-on solutions.
• Implement and maintain Learning Tools Interoperability (LTI) standards to support content sharing and communication with external learning platforms.
• Configure and manage e-commerce functionality including payment gateway setup integration and troubleshooting for course monetisation.
• Upload organise and maintain courses modules quizzes assessments and other learning materials.
• Categorise and tag learning content accurately and ensure it is accessible to the appropriate users.
• Ensure learning content complies with SCORM and xAPI standards.
• Execute approved templates for defined learning paths.
• Create and manage user accounts roles permissions registrations enrolments and deactivations.
• Support user onboarding and offboarding and assign appropriate access levels to learners instructors and managers.
• Set up and manage multiple LMS branches or tenants for different organisational units regional offices or external clients.
• Provide first-line technical support to learners instructors and administrators for login course access and other platform-related issues.
• Diagnose and resolve technical problems and escalate complex issues to vendors or internal IT teams when required.
• Create and maintain user guides FAQs and other LMS support documentation.
• Generate and analyse reports covering learner progress course completion engagement and training effectiveness.
• Develop customised reports based on business and stakeholder requirements.
• Implement and monitor security measures to protect sensitive user and learning data.
• Maintain audit trails and accurate records of learning activities.
• Communicate system updates incidents and changes clearly to relevant stakeholders.
• Gather user feedback identify improvement opportunities and implement platform enhancements.
• Stay informed about emerging e-learning technologies LMS features and instructional design best practices.

Responsibilities may change to meet our evolving business needs.

What Were Looking For

• Proven experience in LMS administration configuration or technical support.
• Practical knowledge of LMS user management course administration roles permissions and enrolment processes.
• Experience managing digital learning content courses quizzes assessments and learning paths.
• Good understanding of SCORM xAPI and LTI standards.
• Familiarity with system integrations including HRIS CRM SSO APIs and third-party learning platforms.
• Experience creating LMS reports and analysing learner progress completion and engagement data.
• Strong technical troubleshooting and problem-solving skills.
• Understanding of user data protection system security audit trails and access controls.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple tasks and communicate effectively with technical and non-technical stakeholders.
• Strong written and verbal communication skills in English.
• A continuous-improvement mindset with a strong focus on platform stability and user experience.

Desirable

• Experience configuring e-commerce functionality and payment gateways within an LMS.
• Experience setting up and managing multiple LMS branches or tenants.
• Familiarity with common corporate LMS platforms such as Moodle Cornerstone SuccessFactors Learning or Docebo.
• Understanding of instructional design principles and e-learning best practices.
• Experience supporting learning platforms used across multiple regions or organisational units.

Work Conditions

• Model: Hybrid with a combination of onsite and remote work.
• Working days: Monday to Friday.
• Location: Maadi.

Benefits

• Competitive salary and attractive financial package.
• Social and medical insurance.
• Hybrid working conditions and flexible working arrangements where applicable.
• Opportunities for professional development and career progression within a global organisation.

Apply Today

If you are passionate about learning technology and creating reliable seamless digital learning experiences we want to hear from you.

Join Future Group and help us strengthen and continuously improve our global learning ecosystem. We are an equal-opportunity employer and welcome diversity across our workforce.