Live Ops Advisor instashop
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Job Summary
As a Live Ops Advisor you will provide exceptional customer service and support to our on ground team. The primary responsibility of this role is to ensure the timely resolution of all rider and picker related issues and to provide guidance and support to riders throughout their order journey.
- Respond promptly and professionally to rider and picker inquiries related to deliveries payments technical issues and complaints through calls emails and chat
- Look into any orders that may need attention and support riders and pickers in handling orders efficiently and troubleshoot issues affecting order fulfillment
- Identify and escalate repeated patterns of failure points system-related concerns or operational inefficiencies to the Escalations team or relevant stakeholders
- Provide remote support with basic technical troubleshooting related to order management systems applications and connectivity issues
- Maintain accurate records of rider and picker interactions issue resolutions and compliance reports to ensure operational transparency and accountability
- Work closely with the operations and customer service teams to refine support workflows reduce friction in order handling and drive operational excellence
Qualifications :
- High school diploma or equivalent; bachelors degree preferred.
- Minimum 1 years of experience in rider support or dispatch roles
- Strong communication skills in English and Arabic both verbal and written
- Ability to work flexible hours including weekends and holidays
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Ability to work in a fast-paced dynamic environment with changing priorities and multiple tasks
Remote Work :
No
Employment Type :
Full-time
About Company
As the worldÂ’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of EuropeÂ’s largest tech platforms, we enable ambitious talent to del ... View more
