L2 Network Security Engineer

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world freeing our customers to focus on the strategic initiatives that shape their business.

Every day you will collaborate with a team dedicated to providing consistent sustainable global solutions no matter where our customers operate. With over 30000 employees across Asia the Americas Africa and Europe we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Network and Security Operations

At Orange Cyberdefense Egypt were launching the build of a new dedicated team for one of our major World Wide tobacco customers.
Were looking for Network Security Engineers with strong hands-on expertise

Monitor configure and troubleshoot enterprise network and security infrastructure including:
Firewalls: FortiGate Manager and Analyzer
Load Balancers: F5
Secure Access: Ivanti
Knowledge on Networking Devices is a big plus: Cisco Core and Access Switches Routers Access Points Wireless Controllers CISCO Meraki and Fortigate SDWAN

Job Role:
Respond to escalated incidents from L1 teams ensuring root cause analysis and resolution within SLAs.
Conduct routine system health checks performance tuning and optimization of network and security devices.
Perform technical and management escalations as per the escalation process to ensure progress toward resolution.
Provide remote support and change management assistance to customers on a 24x7 basis as required.
Resolve service incidents via troubleshooting and solving faults reported through the Customer SNOW ticketing system.
Perform service changes by assessing risk and implementing requests through change management tools.
Resolve service problems by performing Root Cause Analysis (RCA) and designing action plans for unknown errors.
Perform solution releases by authorizing validating (changes upgrades updates patches migrations) and implementing them.
Undertake Technical Assistance Center (TAC) function and manage vendor communication for problems patches and maintenance.
Manage and monitor Change and Incidents ensuring adherence to customer SLAs.

Education:

Bachelors degree in Computer Science Network Engineering or a related field (or equivalent experience).

Experience:

2 years of hands-on experience in network and security engineering with expertise in the technologies and vendors mentioned above

Skills:

Strong troubleshooting skills with a focus on resolving complex network and security issues.
Proficiency in implementing configuration changes and patches across multiple technologies.
Excellent communication and documentation skills.
Excellent in English (writing and speaking)
Ownership and accountability


Certifications (Highly Desirable):

F5 LTM
CCNP
Fortinet

You bring rigor passion for challenges and determination. You seek the opportunity to expand your expertise achieve your goals and thrive.