IT Support Specialist
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Job Summary
Position Overview:
We are seeking a dedicated IT Support Specialist to manage and maintain the technical operations of Manial Shiha Warehouse. The ideal candidate will ensure smooth day-to-day IT functionality provide technical support to staff maintain hardware and software systems and oversee network reliability within the warehouse environment.
Key Responsibilities:
- Provide on-site technical support for warehouse staff (software hardware network issues).
- Install configure and maintain computers printers scanners and other IT equipment.
- Monitor and troubleshoot warehouse network connectivity and internet performance.
- Support warehouse systems such as inventory software handheld devices and scanners.
- Maintain and update system logs access permissions and device tracking.
- Ensure data backup procedures are followed and support recovery processes when needed.
- Coordinate with vendors and external IT providers when necessary.
- Ensure security protocols are applied including antivirus updates and user access control.
- Respond quickly to technical issues to avoid workflow disruptions.
- Support digitalization initiatives and system upgrades inside the warehouse.
Requirements
- Bachelors degree in Information Technology Computer Science or related field.
- Proven experience (13 years) in IT support preferably in a warehouse or operational environment.
- Strong troubleshooting skills for hardware software and network issues.
- Knowledge of Windows OS basic networking routers and access points.
- Ability to work under pressure and prioritize tasks effectively.
- Strong communication and teamwork skills.
- High level of reliability responsibility and attention to detail.
Benefits
- Work Schedule: 6 days per week 9 hours per day.
- On-site role at Manial Shiha Warehouse.
- Supportive and collaborative work environment.
Company Industry
IT Services and IT Consulting
