IT Service Senior Officer

Reference Agency

Job Location:

Cairo - Egypt

Monthly Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 18 days ago

Vacancies: 1 Vacancy

Job Summary

Our client is looking for hiring an IT Service Officer / Senior Officer will manage optimize and support ITSM platforms to enhance IT service delivery and reporting.

Key Responsibilities

Configure and optimize ITSM workflows
Support incident problem change & service request processes
Build dashboards and management reports
Implement automation within ITSM tools
Ensure SLA configurations and escalation paths
Manage integrations with enterprise systems
Maintain system upgrades and data integrity
Train users and create documentation

Requirements

24 years (Officer) / 46 years (Senior Officer) experience in ITSM / IT Operations
Experience with ServiceNow BMC Remedy Jira etc.
Strong data analysis and reporting skills
Knowledge of ITIL framework

Skills

ITSM configuration
Process automation
Data reporting (Excel Power BI Tableau)
SQL (plus)
Analytical mindset

Our client is looking for hiring an IT Service Officer / Senior Officer will manage optimize and support ITSM platforms to enhance IT service delivery and reporting.Key ResponsibilitiesConfigure and optimize ITSM workflowsSupport incident problem change & service request processesBuild dashboards an...