IT Service Catalog Manager

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world freeing our customers to focus on the strategic initiatives that shape their business.

Every day you will collaborate with a team dedicated to providing consistent sustainable global solutions no matter where our customers operate. With over 30000 employees across Asia the Americas Africa and Europe we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

As part of the Quality of Service (QoS) organization within Digital Technology the Service Catalog & Process team plays a pivotal role in designing governing and continuously improving the Corporate Digital Service Catalog. The team ensures standardized service definitions high-quality data and optimized processes that enable efficient delivery and lifecycle management of Digital Corporate services across the organization.

This position offers a high-visibility opportunity at the core of a large-scale digital transformation with a strong focus on leveraging ServiceNow as the central platform for service catalog management and process orchestration.

As an IT Service Catalog Manager (ServiceNow) you will be responsible for the end-to-end governance design and optimization of the Digital Corporate Service Catalog within the ServiceNow platform.

You will:

• Own and manage the ServiceNow Service Catalog ensuring accuracy consistency and alignment with business and IT service offerings.
• Design implement and continuously improve catalog-related processes including service definition onboarding lifecycle management and governance.
• Ensure all services are clearly defined standardized and measurable with proper alignment to SLAs support models and operational workflows.
• Collaborate transversally with product teams operations architects and support functions to ensure seamless integration of services into the catalog.
• Drive data quality and governance standards within ServiceNow ensuring reliable reporting and decision-making.
• Act as a key contributor to process excellence initiatives leveraging ServiceNow capabilities (workflows automation integrations).
• Support the evolution of the operating model by enabling scalable user-centric and business-aligned service catalog structures.
• Provide insights and reporting on catalog performance adoption and service quality.

• Bachelors degree in Computer Science IT Engineering or a related field.
• Minimum 5 years of experience in IT Service Management (ITSM) Service Catalog Management Quality Assurance or Process/Project Management roles.
• Strong hands-on or functional experience with ServiceNow (Service Catalog ITSM modules) is highly preferred.
• Solid understanding of ITIL processes especially Incident Request and Service Catalog Management.
• Strong customer-centric mindset with a focus on service quality and user experience.
• Proven ability to work across multiple teams and geographies influencing without direct authority.
• Strong project management skills including prioritization time management and multitasking.
• Excellent communication skills in English (written and spoken); French is a strong advantage.
• Strong analytical thinking with the ability to translate business needs into structured service definitions and processes.
• Familiarity with the organizational landscape and ecosystem is a plus.

You bring a can-do attitude tackle challenges head-on and challenge the status quo with new and innovative ideas.

Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re-skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well-being programs and benefits diversity & inclusion initiatives CSR and employee connect events.
Reward Programs: Employee Referral Program Change Maker Awards.