IT Quality Assurance Senior Specialist
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Experience Required:
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Job Summary
- Issue Management Triage & Prioritization: Lead the triage process by collaborating with stakeholders to prioritize defects based on risk assessment and business impact ensuring high-value resolutions and ensure timely resolution according to business impact.
- Stakeholder Collaboration Cross-Functional Leadership: Facilitate calibration sessions and technical meetings across all organizational levels to align on system stability and quality standards.
- Reporting & Analytics Operational Intelligence: Analyze performance drivers and technical changes to provide actionable insights. Deliver high-level dashboards and reports (Weekly/Monthly/Annual) to senior management.
- Quality Strategy Framework Design: Partner with QA leadership to design and implement Quality Gates and refine quality rules guidelines and monitoring limits within the CI/CD pipeline to ensure consistent service delivery.
- Continuous Improvement Process Optimization: Leverage customer feedback and performance data to recommend and implement process improvements that enhance the end-to-end user experience.
- Performance Tracking: Manage individual and team performance tracking using ITSM tools (Jira ManageEngine etc.) to ensure accountability and KPIs are met and Implement Predictive Analytics to forecast potential system bottlenecks before they occur.
- Risk Mitigation & Training: Conduct Root Cause Analysis (RCA) and Hazard Analysis to prevent recurring issues and Develop training materials to improve the team on quality best practices.
Required Skills:
Develop applications with Microsoft Power Apps to meet business requirements and streamline processes. Collaborate with stakeholders to gather analyze and translate requirements into functional solutions. Design test and deploy applications incorporating user interfaces workflows and data integrations. Ensure applications are efficient scalable and offer a user-friendly experience. Maintain update and support Power Apps applications to ensure optimal performance. Troubleshoot and resolve technical issues related to Power Apps applications and integrations. Document application development processes including design specifications and user guides. Requirements: Stay updated with the latest features and best practices for Microsoft Power Apps to improve application quality continuously. Prior experience in application development with at least 3 years of professional focus on Microsoft Power Apps. Bachelors degree in computer science Information Technology or a related field. Proficiency in Power Apps development including Canvas Apps Model-Driven Apps and Power Automate. Experience with SQL relational databases and data integration. Strong problem-solving and analytical abilities. Familiarity with custom connectors and APIs for integrating external data sources into Power Apps. Knowledge of best practices for app performance optimization and security within the Power Apps platform.
