IT Helpdesk Specialist
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Job Summary
Company Overview:
dopay is redefining payroll solutions in Egypt and across emerging markets. We aim to empower cash-based workers by integrating them into the digital financial system. Our innovative platform combined with a pre-paid Mastercard enables employees to receive their salaries in a seamless and accessible manner.
Role Overview:
As an IT Helpdesk Specialist at dopay you will play a pivotal role in maintaining and enhancing the technology experience for our internal teams. You will be the first line of support for IT-related inquiries ensuring that systems remain operational and that users have the support they need to perform their jobs efficiently.
Key Responsibilities:
- Provide timely technical support and assistance to employees via phone email and in-person.
- Troubleshoot and resolve hardware and software issues including network connectivity problems and system malfunctions.
- Assist with IT onboarding processes for new employees including the setup of workstations and necessary software.
- Maintain records of service requests and track their statuses until resolution.
- Collaborate with the IT team to improve existing processes and implement new technologies.
- Ensure all IT-related inventory and assets are properly documented and managed.
Requirements
- Bachelors degree in Information Technology Computer Science or a related field.
- 1-3 years of experience in IT support or helpdesk roles.
- Strong troubleshooting skills in hardware and software particularly with Windows and macOS operating systems.
- Familiarity with basic computer networking and configurations.
- Excellent communication skills in both English and Arabic.
- Ability to work independently and manage time effectively.
- Customer-oriented mindset with a passion for helping others.
- IT certifications (e.g. CompTIA A Microsoft Certified) are a plus.
Benefits
Why Join dopay
- Growth Potential: Be part of the bank partners team and plot your career growth in banking and fintech. As dopay grows so will your role and responsibilities.
- Training and Development: Youll be provided you with the tools training and support you need to succeed and develop your career.
- Fast-Paced Mission-Driven Environment: dopay is a fintech company making a real difference by promoting financial inclusion. Be part of a team at our bank partner thats committed to helping workers gain financial access through digital solutions.
- Collaborative Culture: Youll work with a supportive and dynamic team thats passionate about our mission.
Required Experience:
IC
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
About Company
At dopay, we're not just building a fintech company—we're changing lives. Our goal is to make financial inclusion a reality for workers across emerging markets, starting with Egypt. Whether it's helping employees access their wages instantly or empowering them to save for their future ... View more
