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IT Help Desk
Job Location:
Job Location:
Sheikh Zayed City - Egypt
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
20 July 2026 (26 days ago)
Posted:
Application Deadline:
18 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Responsibilities:
- Respond promptly to incoming support requests via phone email chat or helpdesk ticketing system.
- Gather relevant information to accurately diagnose and troubleshoot technical problems.
- Provide solutions or guidance to users for resolving hardware software and network issues.
- Document and track all support interactions in the helpdesk ticketing system.
- Prioritize and categorize tickets based on severity impact and urgency.
- Ensure timely follow-up and closure of tickets escalating more complex issues to higher-level technical teams.
- Diagnose and resolve common desktop operating system (Windows macOS Linux) and application issues.
- Perform basic network troubleshooting (e.g. connectivity Wi-Fi VPN).
- Repair or replace hardware components such as PCs laptops printers and peripherals.
- Create modify and disable user accounts in directory services (e.g. Active Directory).
- Assist with password resets and account lockouts.
- Maintain user access permissions based on security policies.
- Install and configure approved software applications operating systems and patches.
- Perform regular system checks and maintenance tasks.
- Set up and deploy new hardware (computers printers mobile devices) following organizational standards.
- Maintain detailed documentation of technical processes solutions and best practices.
- Create end-user documentation FAQs and self-service materials to enhance user independence.
- Contribute to and update internal knowledge-base articles.
- Provide clear concise and courteous communication to users across all levels of technical understanding.
- Manage customer expectations regarding timelines and issue resolution.
- Collaborate with team members to share knowledge and improve internal processes.
- Stay current with emerging IT trends technologies and best practices.
- Suggest improvements to the helpdesk process to enhance user experience and operational efficiency.
- Participate in ongoing training and skill development.
Job Requirements:
- Bachelors degree in Information Technology Computer Science or a related field (or equivalent work experience).
- Proven experience in a helpdesk or technical support role preferred.
- Proficiency with common operating systems (Windows macOS Linux) Microsoft Office Suite and Google Workspace.
- Knowledge of basic networking principles including TCP/IP DNS DHCP and VPN.
- Understanding of security best practices for protecting users data.
- Experience with ticketing systems ( Zendesk ServiceNow JIRA Service Desk).
- Familiarity with remote support tools and methods.
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Demonstrated customer service orientation and interpersonal skills.
Benefits & Working Condition:
- Working days: 5 days (Sunday : Thursday)
- Working hours: from 9:00 AM to 6:00 PM
- Health & Social Insurance
- Discount on GYM Subscription
- Location: Elsheikh Zayed
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
