Inside Sales Engineer

Poistion Name- Inside Sales Engineer (On contract with SKF)

Location- Cairo Egypt

Main purpose of the role:

We are seeking a highly organized and detail-oriented individual to join our team as an Inside Sales Engineer. This role supports the business by handling inside sales activities providing back-office support to the sales team and ensuring smooth daily office operations. The position helps generate leads assist customers remotely manage sales processes and will be the first point of contact for customer and sales ensuring responsive and professional experience.

Key responsibilities:

1) SALES SUPPORT:

• Process customer inquiries prepare and submit accurate quotations including commercial & technical clarifications through customers e-procurement portals and email check pricing discounts rebates and margin guardrails; track approvals and archive versions.
• Handle sales order booking processing amendment shipping invoicing and credit management in ERP system (SAP) and maintain high-quality data in systems and tools.
• Communicate commercial and technical clarification of inquiries and orders with customers and internal departments.
• Provide timely and accurate information on lead times order status availability and logistics and coordinate deliveries and support complex logistics scenarios across the region.
• Manage PO contract quotation and related documentation; support tender submissions (forms certificates signatures); ensure proper version control.
• Act as backoffice point of contact when field sales team is unavailable; handle basic technical inquiries and routed advanced technical inquiries to Application Engineering; log and track issues to closure.
• Monitor A/R aging and customer credit limits; prevent credithold situations through early alerts payment followups with Finance and preclearance for large orders; update CRM with credit status.

2) INSIDE SALES:

• Lead generation using advanced technology tools. Researching potential leads from business directories web searches or digital resources. Qualifying leads from digital campaigns conferences references and tradeshows etc.
• Making outbound calls/email to understand client needs and offering solutions with support from internal teams.
• Create update and maintain a structured database of prospective clients (CRM/C4C Excel)
• Present and deliver product or solution information to potential clients in a clear and structured way.
• Response promptly to the leads received from all channels and follow up until progression or closure.
• Follow up with the customers to be in-line with the order stage.
• Be in closely connect with the Sales Team Key Accounts Product Sales Team & end users to build pipeline and secure orders.
• Join virtual meetings and occasional internal meetings when required (no regular customer visits).
• Initiate Material database Verification with the end users wherever required.
• Proactively engage customers throughout the order life cycle to ensure smooth and professional experience.
• Execute initiatives to increase order bookings from end customers.

Qualifications

• Bachelors degree in Engineering Mechanical/Industrial Engineering are preferred.
• Fresh graduate up to 3 years of experience in Sales Admin or Sales Support roles Experience working with industrial products is preferred.
• Proficiency in MS Office; experience with Power Bi SAP or CRM systems is an advantage.
• Strong communication in both English and Arabic in both verbal and writing
• Strong communication and organizational skills with a customer service-oriented mindset and problem-solving abilities.
• Solid interpersonal skills including empathy adaptability and resilience enabling you to connect well with customers and anticipate their needs.
• Data accuracy attention to detail and ability to maintain proper documentation and version control.
• Self-driven with the ability to work independently and adapt in a dynamic environment.
• Open minded to learn new skills.

Please note this will be a contractual job with SKF.