HR Specialist Operations (Turkish Speaker)
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Job Summary
Job Description Summary
-To support the development of P&O processes principles and guidelines for a small client group as well as coordinate data analysis and evaluation in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.Job Description
Key Responsibilities:
Deliver endtoend Time and Absences service support to employees across the Middle East Türkiye and Africa region ensuring timely accurate and customerfocused resolution of queries.
Monitor manage and resolve service requests across ticketing chatbot and telephony channels in line with agreed service levels and quality standards.
Ensure full compliance with local labor laws Novartis policies and global Time governance standards across all supported countries.
Maintain accurate employee time and absence data ensuring clear documentation auditability and traceability of all data change requests.
Deliver scheduled Time service reports with a high level of quality accuracy and timeliness to support operational and business needs.
Act as a key regional point of contact proactively managing stakeholders across countries and functions to ensure alignment clear communication and smooth service delivery.
Collaborate closely with secondlevel support teams Payroll P&O HRIT and external vendors to escalate coordinate and resolve complex or highrisk cases effectively.
Ensure endtoend Time and Absence processes are consistently followed identifying gaps risks or inefficiencies and driving corrective actions where needed.
Support testing activities UAT and continuous improvement initiatives contributing to process enhancements system improvements and overall service optimization.
Partner with crossfunctional teams to identify propose and implement process and system enhancements that improve employee experience compliance and operational efficiency.
Essential Requirements
- Experience working in a customerfocused service delivery or shared services environment.
- Ability to manage employee queries accurately using case management ticketing or support tools.
- Strong attention to detail with the ability to document data changes clearly and compliantly.
- Comfort working in fastpaced highvolume support environments while meeting service level expectations.
- Fluent Turkish communication skills both written and spoken is mandatory
- Fluent English communication skills both written and spoken.
- Collaborative mindset with strong communication skills and a proactive approach to problem solving.
Skills Desired
adverse event reporting adverse event reporting Collaboration Communication Consulting Services Curiosity Data Analysis Data Privacy Dispute Resolution Employee Experience Employee Onboarding Error Analysis Global Sample Distribution HRIS (Human Resource Management System) Hr Operations (Hr Ops) HR Service Delivery Human Resource Management System Human Resources (HR) Human Resources Management Identity And Access Management (Iam) job training Payroll procedure implementation Process Analysis Project Management 4 moreRequired Experience:
IC
Key Skills
- Employee Relations
- Typing
- Succession Planning
- Human Resources Management
- Military Experience
- Case Management
- Benefits Administration
- HRIS
- Payroll
- ADP
- Human Resources
- Leadership Experience
About Company
Novartis is a global healthcare company based in Switzerland that provides solutions to the evolving needs of patients worldwide.
