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Group Patient Experience Director
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
7years
Experience Required:
Posted:
27 June 2026 (30+ days ago)
Posted:
Application Deadline:
25 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Responsibilities & authorities:
Serve as a primary point of contact for resolving patient and family concerns complaints and feedback.
Advocate for patients rights and ensure their voices are integrated into hospital policies and processes.
Collaborate with clinical and nonclinical teams to ensure seamless holistic support services.
Develop implement and evaluate initiatives aimed at improving patient satisfaction and emotional wellbeing.
Lead service recovery efforts for dissatisfied patients or families and implement process improvements.
Monitor patient satisfaction data (e.g. Press Ganey HCAHPS) and work with departments to address trends.
Lead a team of patient relations managers liaisons or coordinators.
Train staff in empathetic communication cultural sensitivity and traumainformed care.
Partner with oncology palliative care nursing social work and chaplaincy teams to ensure a comprehensive support system.
Collaborate with quality risk and compliance departments to address systemic issues affecting patient care.
Ensure policies reflect patientcentered values especially regarding confidentiality dignity endoflife care and shared decisionmaking.
Lead initiatives that support diversity equity and inclusion in patient services.
Requirements
Education:
Bachelor s degree in Healthcare Administration Social Work Nursing or related field (Master s preferred).
Experience:
Minimum 7 years of experience with at least 3 years in management role.
General skills:
Strong communication with patients families and staff
Sensitivity to emotional and psychological needs of cancer patients
Ability to resolve conflicts and handle difficult situations
Leadership in managing and developing teams
Respect and understanding of diverse cultural backgrounds
Quick problemsolving especially in highstress situations
Commitment to excellent customer service with a patientfirst mindset
Organized responsive and able to manage multiple priorities
Effective collaboration with interdisciplinary teams
Key Skills
- Business Development
- Information Technology
- Oversight
- Professional Development
- Account Management
- Client Relationships
- Project Management
- Strategic Initiatives
- Ensure Compliance
- Program Development
- KPI
- Product Development
- Direct Reports
- Strategic Development
- Special projects
