French-Speaking Customer Service Advisor
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Job Summary
Job Role
Handle customer interactions via calls chats and emails in French.
Resolve product or service-related issues efficiently and professionally.
Follow internal company procedures and performance standards.
Maintain polite clear and professional communication at all times.
Responsibilities
Ensure customer satisfaction and meet service quality KPIs.
Accurately document all customer interactions.
Build strong rapport with customers and offer suitable solutions or recommendations.
Collaborate with your team to achieve shared goals and maintain a positive work environment.
Participate in training and development programs.
Requirements
French Language Level: Minimum B2 or B2
English Language Level: Minimum B1
Education: Graduates only
Location: Must be able to work onsite in Smart Village Giza
Excellent communication and problem-solving skills.
Ability to multitask and work under pressure.
Previous customer service experience is a plus but not mandatory.
Strong teamwork and adaptability to dynamic environments.
Shifts
Rotational shifts (24/7) flexibility required.
Benefits
Salary: Up to 31000 EGP NET/month
Full medical and social insurance
Paid training provided
Transportation available
Career growth opportunities within Concentrix
Two days off per week
Interview Process
Initial Assessment Conducted online by QuickfirmX (mandatory)
Final Interview Conducted onsite at Concentrix Smart Village during October
Company Industry
IT Services and IT Consulting
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
51 employees
QuickfirmX – Quick Hires, Big Futures Egypt’s Top Choice for Call Center Jobs At QuickfirmX, we specialize in call center recruitment, connecting talented professionals with top employers. Whether you're starting your career or looking to advance, we make the hiring ... View more
