Food & Beverage Guest Relations
Job Location:
Monthly Salary:
Posted:
Application Deadline:
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Job Summary
- Maintain a strong floor presence across Food & Beverage Restaurants and proactively engage with guests.
- Welcome and interact with guests in a warm professional and personalized manner.
- Recognize and follow up on VIP repeat and special-occasion guests.
- Proactively identify guest needs and address concerns before they become complaints.
- Ensure guests receive a consistent experience in line with Sofitel standards and the hotels service philosophy.
- Support VIP dinners special events important guest occasions and other key F&B experiences.
- Build positive relationships with regular and high-value guests.
- Proactively collect guest feedback through direct interaction and approved feedback channels.
- Record guest comments preferences suggestions and complaints accurately.
- Identify recurring guest concerns and communicate them to the relevant Outlet Manager.
- Share important guest feedback during daily briefings and F&B management meetings.
- Prepare regular guest feedback reports highlighting:
Qualifications :
Bachelors in Tourism or any related Field.
- ( 0-3 ) years experience working in Food & Beverage
- Fluency in English is a must.
- Additional languages are a plus.
- Passion for guest service.
- Excellent written and verbal communication interpersonal and leadership skills.
Additional Information :
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Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
