Fleet Dispatcher, Large Food

Job summary

• Dispatcher is responsible for coordinating the daily movement of trucks and drivers to ensure timely cost-effective and customer-focused deliveries. This role involves assigning routes tracking fleet activity in real-time identifying irregularities in vehicle usage managing driver communication and resolving operational issues promptly.
• Main responsibilities

Accountability

• Trip Planning & Dispatching
• Assign vehicles and drivers to delivery or transport jobs based on availability route efficiency and vehicle load capacity.
• Issue daily trip plans and instructions to drivers including customer locations timelines and specific requirements.
• Ensure drivers have necessary documentation (delivery orders permits manifests etc.)
• Real-Time Fleet Monitoring
• Track vehicle locations and trip progress using GPS/fleet management systems.
• Monitor on-time performance route adherence and delays.
• Respond to real-time events such as accidents breakdowns or traffic disruptions.
• Identify and report trends such as poor driving habits unauthorized vehicle use or operational inefficiencies.
• Operations Efficiency & Route Optimization
• Flag idle or non-functional vehicles parked for extended periods without attention.
• Implement approved route plans and suggest improvements based on real-time data and operational feedback to enhance delivery performance.
• Documentation & Reporting
• Maintain accurate records of driver schedules delivery logs and vehicle usage
• Generate scheduled and ad hoc reports on vehicle performance usage and compliance.
• Continuously improving data management practices to enhance operational visibility
• Cross-Functional and Administrative Support
• Collaborate with other departments to provide fleet data and operational support.
• Perform additional tasks assigned by the Operations Supervisor or Manager aligned with the roles scope and responsibilities

Key relationships

• Fleet Supervisor Provides daily oversight assigns tasks and reviews tracking reports.
• Truck Drivers Communicates assignments captures issues ensures compliance with routes and safety standards.
• Maintenance Team Coordinates vehicle status updates and flags vehicles requiring maintenance.
• GPS/Tracking System Vendor Supports technical issues system upgrades and ensures accurate data capture.

Role Dimensions

• Decision Making:
• Tracks irregularities and route deviations.
• Escalate non-compliance or system issues.
• Recommend improvements based on data analysis....
• Budget / Expenditure:
• Monitor tracking-related expenses (e.g. GPS subscriptions system maintenance).
• Support cost control by identifying inefficiencies through data analysis.
• Provide input on budget needs for tracking tools and system upgrades.

Reports To: Fleet Supervisor

Direct / Indirect Reports:Job requirements

Required qualifications

• Minimum - Bachelors Degree in Business Administration or related field (Transportation Logistics)

Preferred qualifications

• Certification in logistics or transport management
• Required experience 2-5 years of experience in a similar field.

Preferred experience

• Proven experience in fleet management and operations.
• In-depth knowledge of transportation safety regulations and logistics principles.
• Strong analytical skills for data interpretation and performance measurement.
• Excellent communication skills.

Knowledge & Skills

• GPS Tracking Systems Understanding of fleet tracking technologies and how to interpret real-time data.
• Fleet Operations & Logistics Knowledge of vehicle scheduling routing and operational efficiency principles.
• Compliance & Safety Standards Familiarity with transport regulations company policies and driver compliance.