Field Service Engineer

Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world freeing our customers to focus on the strategic initiatives that shape their business.
Every day you will collaborate with a team dedicated to providing consistent sustainable global solutions no matter where our customers operate. With over 30000 employees across Asia the Americas Africa and Europe we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

key accountabilities Customer Site activities:

• Provide local support to all maintenance and installations for customer and network equipment which include LAN & WAN environment desktop & peripherals.
• Undertake end to end fault troubleshooting and resolution.
• Ensure compliance with all the policies & procedures of FOIS contribution to meet functional objectives.
• Ensure customer satisfaction by meeting the SLA terms through short response/repair time.
• Provide local support to set up the hardware & download equipment configurations.
• Close coordination with internal functions partners supplier and 3rd party contractors for all Network and Customer Maintenance & Installations related activities. (Service desks SCCs Telco ASPs etc.)
• Ensure that all administrative duties are completed in timely and accurate manner including equipment returns updating Service Coordination and closure of the calls/ cases in close co-operation with other operating entities.
• Follow & comply FE Handbook & process guidelines.
• Network Infrastructure Implementation:
• place and manage orders with telecom providers.
• receive stage and install telecom and data equipment.

key accountabilities Internal / Nodal activities:

• Provide support on install/upgrade/de-install/repair activities on Orange network sites for network equipment & links.
• Co-ordinate and manage all the actions related to the power & network infrastructure related changes (maintenance install/upgrade etc.) as per the schedule.
• Repair and replace any damaged network equipment/link as per the standard work instructions.
• Support customer service & service delivery teams in engaging with local carriers & vendors for ordering/installation/maintenance of the network links with follow up to meet the desired targets of delivery & repair time.
• Close co-ordination with all the concerned functions within & outside of the organization such as service desks SCC Telco ASPs etc.
• Participate & execute all the internal projects as per the requirement & criteria.
• Data Center Spares management per standard procedure to ensure spare availability.
• Continue to acquire new complex skills Techniques operating practices & processes and tools and technology knowledge towards proficiency in the fields of specialization.
• Work as a team with other staff to achieve local and global objectives.

knowledge and abilities:

• Ability to work in international environment but with capability to work independently when needed.
• Ability to engage and partner with customer and internal staff as required.
• Ability to identify problems analytically and solve them to resolution as required and without stress.
• Ability to work in (virtual) team environment with internal and external organizations and with customer.

Education qualifications and certifications:

• Graduate or a Diploma holder from Technical High School with specialization in IT/Telecom domain or Engineering/ technical degree in telecommunications and/or IT/ICT or equivalent qualifications or proven long experience in similar position. (based on local market practice).
• Formal accreditation in one/ some product areas (like network communication technologies desktop peripherals IT platforms) is a benefit.

Experience:

• Minimum 1-year Practical work experience in customer facing organizations within telecom or IT/ICT industry high tech/ high level services.
• Good level of practiced technical knowledge.
• Good virtual teamwork environment practice.

Job skills and certifications:

• Certifications: CCNA certifications preferably.
• Equipment: Cisco routers & switches Nortel switches Modems and multiplexers.
• Telecom Technologies and Protocols: Good understanding of LAN & WAN technologies as per the market trend.
• Language: English required fluency in local languages.

You bring a can-do attitude tackle challenges head-on and challenge the status quo with new and innovative ideas.

Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re-skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well-being programs and benefits diversity & inclusion initiatives CSR and employee connect events.
Reward Programs: Employee Referral Program Change Maker Awards.