Facilities Lead Instashop

Facilities Management & Operations

• Lead day-to-day FM operations across InstaShop locations covering reception maintenance cleaning pantry vending machines stationery mail and archiving.

• Monitor the performance and quality of outsourced services including housekeeping pest control and fleet.

• Supervise the FM team manage workload distribution and drive strategic planning for team goals and objectives.

• Handle all facilities needs across logistics hubs and dark stores ensuring timely follow-up and resolution.

• Manage daily operational requests including desk allocation space utilization furniture and parking arrangements.

Contract & Vendor Management

• Supervise renewals and negotiate contracts with external service providers (water dispensers coffee machines and other FM services).

• Liaise with maintenance contractors and suppliers for office consumables across all sites.

• Establish and maintain vendor files; verify accuracy of submitted documentation.

• Maintain accurate records of all contracts annual leases work orders service requests and executed works.

Service Quality & Compliance

• Review and analyze monthly third-party service reports; ensure adherence to KPIs and SLAs.

• Respond to and resolve help desk tickets raised through the Facilities department.

Asset & Procurement Management

• Manage the procurement process ensuring timely purchasing and accurate financial documentation.

• Coordinate the internal and external movement of all company assets.

Workplace Projects Events & People Experience

• Plan and execute workplace projects office improvements and employee-facing events that reflect InstaShops culture and energize the community.

• Drive people experience initiatives that foster belonging connection and community across all locations.

• Develop project plans and timelines ensuring initiatives are delivered on time on brand and with measurable impact on employee satisfaction.

Qualifications :

Qualifications & Experience

• Bachelors degree in Business Administration Hospitality Facilities Management Engineering (Mechanical Electrical or Civil) or a related field.

• Minimum 2 years of experience in facilities management workplace operations or a similar fast-paced service-delivery environment.

• Solid understanding of building systems maintenance protocols and safety standards to effectively oversee vendor performance and ensure service quality.

Skills & Competencies

• Proficiency in MS Office and facilities management tools/systems.

• Strong contract negotiation vendor management and organizational skills.

• Ability to multitask and manage multiple stakeholders across locations effectively.

• Excellent communication skills in both English and Arabic.

Remote Work :

No

Employment Type :

Contract