Expert Service Operations (PCNSE Certificate is a Must)

At SITA we keep airports moving airlines flying smoothly and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports working closely with over 2500 transportation and government clients. Each partnership brings unique challenges and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here we feel empowered supported and inspired to grow.

Are you ready to love your job

The adventure begins right here with you at SITA.

• To assure SITAs competitive strength and business growth globally.
• Perform all Service Operations activities according to SITA standards and procedures.
• Maximizing customer satisfaction by the delivery of first-class support activities and integrating well in a multicultural fast paced international organization.
• To manage and assist the Service Operations team.

• Provide L3 support for network-related issues including troubleshooting and resolving complex network problems.
• Monitor network performance and ensure high availability and reliability of network systems.
• Configure and maintain network devices such as routers switches firewalls and load balancers.
• Implement and manage network security measures to protect against unauthorized access vulnerabilities and threats.
• Collaborate with other IT teams to design and implement network solutions that meet business requirements.
• Perform network upgrades and patches to ensure the latest security and performance enhancements are in place.
• Document network configurations processes and procedures for future reference and compliance purposes.
• Provide technical guidance and mentorship to junior network engineers and support staff.

MUST TO HAVE

• Bachelors degree in Computer Science Information Technology or a related field.
• Minimum of 8 years of experience in network administration and support with a focus on L2 and L3 support.
• Strong knowledge of networking protocols and technologies including TCP/IP DNS DHCP BGP OSPF and MPLS.
• Experience with network security technologies such as VPNs firewalls IDS/IPS and NAC.
• Proficiency in configuring and managing network devices from vendors such as Cisco Juniper PaloAlto & Fortinet.
• Excellent problem-solving skills and the ability to troubleshoot complex network issues.
• Strong communication and interpersonal skills with the ability to work effectively in a team environment.
• At least one of relevant certifications such as CCNP CCIE JNCIP
• Paloatlo Professional Network Security Professional is a must

NICE TO HAVE:

• Expert knowlege and hands on experience in security networking ( Cisco ASA Paloalto Fortinet )
• Experience in Legacy and SDWAN
• Experience in cloud networking and hybrid cloud environments.
• Experience with network monitoring and management tools such as DX NetOPS Nagios NGOSS .. etc
• Experience with network automation tools and scripting languages such as Python or Ansible is a great plus

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

Degree in Computer Science Electronic Engineering or equivalent Telecommunications in country qualification applicable vendor / technology expert level certification or equivalent work experience- Recognized industry certifications such as MCSE MCSM MCITP MCM RHCE CCIE (for Network) IBM Expert- ITIL Foundation Certificate

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your teams needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP) for you and your dependents 24/7 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning Microsofts Enterprise Skills Initiative and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling Harvard Business Publishing for people leadership Stanford for strategic development and many others we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse support of our Employment Equity Program we encourage women aboriginal people members of visible minorities and/or persons with disabilities to apply and self-identify in the application process.