ETIC, Operations Excellence Specialist Senior Associate

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

We are seeking a motivated and detail-oriented Operations Excellence Senior Associate to support the EMEA Alliance Driver in managing day-to-day alliance operations and executing selected strategic initiatives. This role plays a key part in ensuring effective communication pipeline management and coordination across the EMEA alliance teams-strengthening PwCs collaborative efforts with Alliance and driving mutual business growth.

The role integrates strategic planning operational enablement and stakeholder engagement to accelerate go-to-market alignment improve alliance execution and deliver business growth.
You will act as an embedded operations partner to the Alliance Driver combining data-driven insights operational rigor and strategic intent with execution to ensure PwCs alliance leaders have the tools intelligence and support needed to succeed in a competitive marketplace.
Its a unique opportunity to be at the heart of how PwC executes strategy with its most strategic technology partners while learning from some of the firms most experienced alliance and market leaders.

Key Responsibilities

• Provide comprehensive operational support to the alliance driver and team meeting coordination project tracking and governance support (incl. contracts contacts rhythm of business).
• Develop and maintain high-quality stakeholder deliverables (presentations reports newsletters standardized templates).
• Support alliance drivers in preparing and driving joint initiatives and leadership meetings; with alliance territory drivers and other stakeholders.
• Support the preparation of internal and external reporting related to alliance activities (e.g. funding certifications financials etc)
• Analyze internal performance data and conduct research to inform strategic decision-making.
• Take ownership of pipeline management and hygiene for opportunities within both PwC and alliance partner systems at the EMEA level providing support to local territories.
• Support centralized content management by curating maintaining and standardizing assets (e.g. case studies client references and win stories) templates and comms channels.
• Assist in planning and execution of events aligned to Alliance Drivers priorities ensuring smooth delivery and timely reporting of engagement data.
• Ensure process compliance record-keeping and alignment with PwC standards.

Skills & Qualifications

• 35 years of experience in business operations stakeholder management or program coordination ideally in a professional services or technology alliance environment.
• Proficiency in Microsoft 365 suite (PowerPoint Excel Word Sharepoint Teams and Outlook).
• Strong stakeholder management skills and ability to work in a matrix environment confident working with senior stakeholders.
• Proven ability to translate data into actionable insights and support strategic decision-making.
• Ability to work effectively in team environments contributes to shared goals and builds strong working relationships across functions and levels.
• Strong project management and prioritization skills
• Excellent communication skills (written and verbal) with experience creating executive-ready materials.
• Highly organized detail-oriented proactive and committed to delivering high-quality work.

What Sets You Apart

• Experience in Alliance ecosystems (SAP Oracle Salesforce AWS Google Microsoft).
• Salesforce CRM knowledge (ideally but can be trained)
• Experience with data visualization and business intelligence tools (e.g. Power BI)
• Exposure to project management methodologies and operational process improvement
• Exposure to consulting or professional services environment
• Strong problem-solving ability with the flexibility to adapt to changing priorities

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Analysis Business Requirements Analysis Commercial Transactions Communication Contract Dispute Resolution Contract Lifecycle Management Contract Management Contract Negotiation Contractual Agreements Contractual Compliance Monitoring Contractual Risk Management Cost Analysis Cost Management Creativity Customer Liaison Embracing Change Emotional Regulation Empathy Inclusion Indirect Sourcing Industry Trend Analysis 26 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date