ETIC, AWS Cloud Engineer Digital Contact Center Team Senior Associate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Advisory - Other

Management Level

Associate

Job Description & Summary

We are seeking to recruit AWS Cloud Engineer to join our team in
Cairo. PwC is looking for passionate AWS Cognitive Customer Experience Engineers to join our Cloud practice. You will help drive innovation build differentiated solutions and define new customer experiences for our customers. Youll work with smart people across our industry specialist organizations and technology groups to help our customers get the most out of AWS in their cloud journey.


You will be part of a team that reports to the Cloud Service Delivery Director and will be an integral part of the team based in Cairo as well as those delivering client transformation programs across the PwC Global Network including the UK the Netherlands and Germany.

The contact center Solutions Architect will play a critical role in designing implementing and optimizing Amazon Connect contact center solutions for our clients. The ideal candidate will possess deep expertise in Amazon Web Services (AWS) a comprehensive understanding of contact center operations and the ability to translate complex business requirements into effective technical solutions.

Key Responsibilities:

• Solution Design: Design robust scalable and secure Amazon Connect solutions encompassing call flows IVR chatbots and integration with other AWS services and third-party systems.
• Implementation: Lead the deployment of Amazon Connect projects ensuring solutions are delivered according to client specifications timelines and budgets.
• Optimisation: Continuously assess and refine Amazon Connect configurations to enhance performance efficiency and customer experience.
• Stakeholder Collaboration: Collaborate closely with business stakeholders project managers and development teams to gather requirements and deliver client-specific solutions.
• Technical Leadership: Provide technical guidance and mentorship to junior architects and developers fostering a culture of continuous learning and development.
• Documentation: Develop and maintain comprehensive documentation for architectural designs implementation plans and operational procedures.
• Training: Conduct training sessions for internal teams and clients to ensure effective utilization of Amazon Connect solutions.
• Compliance and Security: Ensure that all solutions adhere to industry standards regulatory requirements and PwCs security policies.

Preferred Skills and Experience:

• Education: Bachelors degree in Computer Science Information Technology or a related field (Masters preferred).
• Experience:
  • Technical expertise across CCaaS platforms including Avaya and Genesys with strong knowledge of voice telephony architecture integrations routing and contact center operations
  • Experience in cloud architecture and AWS services.
  • Hands-on experience with Amazon Connect.
  • Proven track record of designing and deploying contact center solutions.
• Technical Skills:
  • Proficiency in AWS services including Lambda S3 DynamoDB IAM and CloudFormation.
  • Strong knowledge of telephony VoIP IVR and contact center technologies.
  • Experience with programming languages such as Python JavaScript or .
  • Familiarity with CRM systems (e.g. Salesforce Zendesk) and integration best practices.
• Certifications: AWS Certified Solutions Architect Associate or Professional; additional certifications in Amazon Connect are a plus.
• Soft Skills:
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Proven ability to manage multiple projects and priorities in a fast-paced environment.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Amazon Web Services (AWS) Apptio Cloud Administration Cloud-Based Service Management Cloud Compliance Cloud Engineering Cloud Infrastructure Cloud Infrastructure Architecture Design Cloud Infrastructure Optimization Cloud Migration Cloud Operations (CloudOps) Cloud Performance Optimization Cloud Service Delivery Cloud Strategy Communication CrowdStrike Dynatrace APM Emotional Regulation Empathy FinOps Operating Model Google Cloud Platform Inclusion 13 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date